You guys are an absolute nightmare. Nothing works on your own site. And the new message board is about three steps backwards, can't post a darn thing and again I am wasting my time. How do I get my money back... you guys are never going to get your act together on tech support... that is now completely clear to me. Just want out of this nightmare. Wish I never heard of you that's how frustrating this site is. Please just provide me with a contact to get my money back is all I ask.

    Hi,

    It might due to the cache so in the new system your account's role was not updated. You can simply log out then log in again, it should be fine now. And let me know if you need any further help.

    Regards

    blacktie4

    I did reply to your earlier post https://member.joomlart.com/forums/d/81-don-t-panic-read-this-first/5 . I do not see any reason for this outburst. The old system is still there working just fine. You can always login to old system and continue your support discussion there. The systems are independent and of course there are bound to be changes and unexpected bugs coming up. All that was required was for you to log out and log in again to see your subscriptions here in this new system. Minor hiccup I must say.

    Regarding support issues, please provide links to the issues raised by you and I will look into it to see where our support team fell short of your expectations. We do have a support policy and our team has to adhere to it: https://www.joomlart.com/joomlart/support-policy

    Regarding refund, refer to the refund policy : https://www.joomlart.com/joomlart/refunds .

    Have a nice weekend.

        14 days later

        drarvindc You don't reply to my outburst? I've been screaming at you guys for years. Your stuff doesn't work, you have zip point nothing for tech support. Chat doesn't work... what am I to do besides scream at the top of my lungs. I understand the lower employees not wanting to tell your bosses you can't do your job but it costs us money. Look at our answer on this thread, you say I'm the only one? You have quite a few here and would have more but most likely people are soooooooo frustrated with you guys they don't even bother anymore.

        I have been waiting for over two years for JA Directory to work, out of the box, and it doesn't. The drop selections from JA Filter never show up and I need a setting for one simple css and nobody can answer it because you say it's K2... it's not, never has been and it is still something wrong in your k2 Filter component.

        Case in point, I haven't even bothered to come here in two weeks because I know I will never have an answer to a direct question and will simply get level tech 1 shuffled off to a link that provides nothing and level one thinks they've done a bang up job. or even worse... told to go to an ancient message board with no answers only sent to worthless 'manual' pages, if you can call them that, with outdated screen shots and missing settings.

        Someday you'll get smart, hopefully before you drive all your customers away and go broke, and setup a real development environment, complete with admin access to PAYING clients to see what's up and how things are set.

        Here's another case in point... sent in a detail Premium Ticket, complete with two screenshots showing exactly what the problem is, the same problem that this template has had for years and of course I don't get an answer, I get a question...

        Hi blcktie4,

        I'm not entirely sure of the issue here, could you share the URL and describe the issue in more details?

        Did you even bother to open the attachments?

        The pull down select does not populate the field and the width of the field is 0... needs to be at least 200px and I simply need to know where to change the css setting.

        I'll even attach the images here just because... maybe I'll get lucky and somebody will actually see the issue... doubt it, sure would be nice to have a tech manual that's got content vs fancy.

            blacktie4

            Your ticket was replied and not only you did not reply back but also refused to provide admin access. We cant help if you wont help.

            How do you expect us to debug without checking the issue first hand?

              Please read this and pay attention... you cannot be given administrative access to our site because of US Law... Period!

              https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html

              Now stop making fancy and start putting content in your manuals.

              I need your template fixed. It has a css error with the chzn class and it is in the JA Directory template css edit... FIX IT! Then tell me you updated your template and I'll install the FIXED template.

              You were given a complete description and two screenshots showing you EXACTLY what was wrong and what needed to be fixed. Yet you respond with 'We need admin access' That's not happening folks.

              Do I have to fix it? If so, please send me payment for my time.

              Have a great day.

              15 days later
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