wismasa With your account membership, it relates to the issue in new site migration, the team is working on this to get it fixed as soon as possible. I'll let you know once it's done so please stay tuned for now.
Thank you!
wismasa The team has fixed the connect issue, could you try to clear browser's caches & cookies and login again?
Hi there - still not working. I can log into one of my domains but not the others..
ive updated the login details
any suggestions?
REgards
ajarnken
Hi,
It seems that your site requires another login step to access administrator of your site, could you share this info also? http://prntscr.com/iqwczt
have updated 2nd stage login.
ajarnken unfortunately, the 2nd login still doesn't work, I also try to access main site, then administrator site.
saguaros apologies. have amended now.
I can log into JA Builder with my account on your site: http://prntscr.com/iqxwft
Could you try to reset your account's password? If there is still no go, send me your account via email: sales@joomlart.com , I will check for you.
saguaros ok have emailed. Many thanks.
As I can see that you've already logged in JA Builder page, try to clear browser's cache & cookies.
saguaros yes, I just tried it on a different browser and could access. I also tried for offline sites and now ok too. Many thanks.
Are there any modifications I need to do for future sites or is it all ok ?
Regards
Ken
You can use JA Builder now, no more modification needed.
Have a nice day!
Hi, can't connect my site (creating a fresh version of an existing website). Is this something you have to fix domain by domain?
site: build.thesisprint.eu
mslawinski you can try my above suggestion: reset your password first and clear browser's caches & cookies. If it doesn't work, share me the credentials of your site and your account (which you use to login with Builder) to email: sales@joomlart.com . I will check for you.
Have just e-mailed the credentials to botht he site admin and the PageBuilder account. I reset the password, cleared the cache and cookies. Even tried another browser - all the time the same issue "Unable to connect site!"
mslawinski
It must be cache from your browser or if your browser has add-ons like AddBlock, etc... installed, pls try to disable it temporarily as I just tried to login with your provided account and it worked normally: http://prntscr.com/iqzv0e
saguaros Thank you! It seems it is working now OK. AdBlock was there, turned it off.
