Missing megamenu and cannot update T3: Page 2

Missing megamenu and cannot update T3

cmalley143

Ok. Now I get this:

Response from JoomlArt Updater Service: Your account does not have enough permission to take this action! Please contact "JoomlArt Updater Service" for more information or use another account.

cmalley143

Hold on. wrong account

cmalley143

Looks like I do have the correct account information in.

pavit

cmalley143

You should update also your template

TAKE A BACKUP FIRST

cmalley143

My site backs up nightly.

Will the update change my current template?

What folders should I backup right now.

pavit

cmalley143

Will the update change my current template?

If you used custom.css to add your customizations then it will be untouched by the update so all your customizations will be there also after the update

What folders should I backup right now.

You should take a backup of your whole website database and all folders -

Try to take a look at this utility

cmalley143

Hi. The site is now backed up.

pavit

cmalley143 The site is now backed up.

Please update also your website.

cmalley143

pavit

Hi cmalley143

You need to set your ja extension manager correctly - look at the documentation HERE

I also posted configuration screen shots in my previous posts , please read again them.

cmalley143

Hi. It appears we had many accounts here. I found the one that works. The template has been updated. The mega-menu is still missing. Also, the NAVIGATION bar at the top of our mobile view does not look the same as the demo here at joomlart.

pavit

Hi cmalley143

Still having problems to do anything from your backend and your sucuri firewall - also editing some extensions nothing can be done on them ( phpmyjoomla ) each time i try to edit some of them i'm forced to logout from administrator page -

Anyway this has nothing to do with the template, but it is a permission issue related to your website and joomla installation -

Try to ask to your hosting provider a log file to see which extension ( you have a lot of them installed ) is causing this permission issue -

Regards

cmalley143

Hi,

I have temporarily disabled sucuri. Please try again.

pavit

cmalley143 have temporarily disabled sucuri. Please try again.

cmalley143

I have a ticket out to them to find out why.

cmalley143

What is your IP address(s). I can whitelist them as I have in the past.

pavit

cmalley143

This is my ip 87.7.114.5

cmalley143

It is now whitelisted for 24 hours.

pavit

cmalley143 It is now whitelisted for 24 hours.

I'm sorry but everything i try to change on your website i receive always the ip blocked message

I think you should find someone on sucuri support or your hosting support that set correctly permissions on your website -

This is not a template issue anyway but a permission issue

Regards

cmalley143

Can you confirm that it is still blocking? If so, please send another screenshot. Nothing should be blocked right now.

pavit

cmalley143

Nothing is changed

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