Hi cmalley143

Still having problems to do anything from your backend and your sucuri firewall - also editing some extensions nothing can be done on them ( phpmyjoomla ) each time i try to edit some of them i'm forced to logout from administrator page -

Anyway this has nothing to do with the template, but it is a permission issue related to your website and joomla installation -

Try to ask to your hosting provider a log file to see which extension ( you have a lot of them installed ) is causing this permission issue -

Regards

Hi,

I have temporarily disabled sucuri. Please try again.

    I have a ticket out to them to find out why.

    What is your IP address(s). I can whitelist them as I have in the past.

      cmalley143 It is now whitelisted for 24 hours.

      I'm sorry but everything i try to change on your website i receive always the ip blocked message

      I think you should find someone on sucuri support or your hosting support that set correctly permissions on your website -

      This is not a template issue anyway but a permission issue

      Regards

      Can you confirm that it is still blocking? If so, please send another screenshot. Nothing should be blocked right now.

        I just got that IP whitelisted again. Try now.

          cmalley143 Try now.

          I was able to look completely at your administrator page - you have a lot of 3rd part extensions installed , most probably there are some restrictions coming from one of them that avoid T3 Framework megamenu to work in the correct way - My suggestion is to disable one at once all of them and then find the one giving this issue,regarding updates i was able to verify they works correctly through Ja extension manager component or Joomla installer default -

          Hope it helps.

          Regards

          cmalley143 Can you not re-install megamenu?

          It has not a package to install, it is part of T3 Framework plugin and it is installed and configured when you install template

          So you should install again T3-framework and Template Ja University T3 version - i reinstalled also joomla core files -

          cmalley143 How do I disable extentions?

          Go to Extensions -> Manage -> Manage -> Filter for type ( component - module - Plugin ) and unpublish it

          Could this message be a clue?

          I have disabled many components and checked and mega-menu is still missing.

          cmalley143 Any thoughts on this?

          I'm escalating this to our developers support to have a look at it - i'm still receiving problems with your backend and sucuri permissions , please if you want us to have a look at this in a considerable way, disable completely sucuri firewall -

          Regards

          cmalley143

          Hi,

          As Pavit mentioned, pls disable completely sucuri firewall first so we can check for you.

          Also check the FTP account again as it doesn't work now.

          Regards

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