Missing megamenu and cannot update T3: Page 3

Missing megamenu and cannot update T3

cmalley143

What is your IP address(s). I can whitelist them as I have in the past.

pavit

cmalley143

This is my ip 87.7.114.5

cmalley143

It is now whitelisted for 24 hours.

pavit

cmalley143 It is now whitelisted for 24 hours.

I'm sorry but everything i try to change on your website i receive always the ip blocked message

I think you should find someone on sucuri support or your hosting support that set correctly permissions on your website -

This is not a template issue anyway but a permission issue

Regards

cmalley143

Can you confirm that it is still blocking? If so, please send another screenshot. Nothing should be blocked right now.

pavit

cmalley143

Nothing is changed

cmalley143

I just got that IP whitelisted again. Try now.

pavit

cmalley143 Try now.

I was able to look completely at your administrator page - you have a lot of 3rd part extensions installed , most probably there are some restrictions coming from one of them that avoid T3 Framework megamenu to work in the correct way - My suggestion is to disable one at once all of them and then find the one giving this issue,regarding updates i was able to verify they works correctly through Ja extension manager component or Joomla installer default -

Hope it helps.

Regards

cmalley143

Can you not re-install megamenu?

pavit

cmalley143 Can you not re-install megamenu?

It has not a package to install, it is part of T3 Framework plugin and it is installed and configured when you install template

So you should install again T3-framework and Template Ja University T3 version - i reinstalled also joomla core files -

cmalley143

How do I disable extentions?

pavit

cmalley143 How do I disable extentions?

Go to Extensions -> Manage -> Manage -> Filter for type ( component - module - Plugin ) and unpublish it

cmalley143

Could this message be a clue?

I have disabled many components and checked and mega-menu is still missing.

cmalley143

Any thoughts on this?

pavit

cmalley143 Any thoughts on this?

I'm escalating this to our developers support to have a look at it - i'm still receiving problems with your backend and sucuri permissions , please if you want us to have a look at this in a considerable way, disable completely sucuri firewall -

Regards

saguaros

cmalley143

Hi,

As Pavit mentioned, pls disable completely sucuri firewall first so we can check for you.

Also check the FTP account again as it doesn't work now.

Regards

cmalley143

Hi. Here is the link from Sucuri to whitelist your IP. Click this link first and then visit the site.

https://waf.sucuri.net/api?k=37b2804848553f4aeb902308250fd3c0&s=9f7ec3f22aece110a0c51d66d757216d&a=whitelist

cmalley143

Any update on this?

pavit

cmalley143r

i clicked on your link and it says my ip was whitelisted but if i try to apply any change from your backend then the same firewall message appear

would be possible to completely remove the sucuri firewall ?

cmalley143

Not without a lot of configuration. Do you have access to a United States VPN?

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