Missing megamenu and cannot update T3: Page 3

Missing megamenu and cannot update T3

pavit

cmalley143 Try now.

I was able to look completely at your administrator page - you have a lot of 3rd part extensions installed , most probably there are some restrictions coming from one of them that avoid T3 Framework megamenu to work in the correct way - My suggestion is to disable one at once all of them and then find the one giving this issue,regarding updates i was able to verify they works correctly through Ja extension manager component or Joomla installer default -

Hope it helps.

Regards

cmalley143

Can you not re-install megamenu?

pavit

cmalley143 Can you not re-install megamenu?

It has not a package to install, it is part of T3 Framework plugin and it is installed and configured when you install template

So you should install again T3-framework and Template Ja University T3 version - i reinstalled also joomla core files -

cmalley143

How do I disable extentions?

pavit

cmalley143 How do I disable extentions?

Go to Extensions -> Manage -> Manage -> Filter for type ( component - module - Plugin ) and unpublish it

cmalley143

Could this message be a clue?

I have disabled many components and checked and mega-menu is still missing.

cmalley143

Any thoughts on this?

pavit

cmalley143 Any thoughts on this?

I'm escalating this to our developers support to have a look at it - i'm still receiving problems with your backend and sucuri permissions , please if you want us to have a look at this in a considerable way, disable completely sucuri firewall -

Regards

saguaros

cmalley143

Hi,

As Pavit mentioned, pls disable completely sucuri firewall first so we can check for you.

Also check the FTP account again as it doesn't work now.

Regards

cmalley143

Hi. Here is the link from Sucuri to whitelist your IP. Click this link first and then visit the site.

https://waf.sucuri.net/api?k=37b2804848553f4aeb902308250fd3c0&s=9f7ec3f22aece110a0c51d66d757216d&a=whitelist

cmalley143

Any update on this?

pavit

cmalley143r

i clicked on your link and it says my ip was whitelisted but if i try to apply any change from your backend then the same firewall message appear

would be possible to completely remove the sucuri firewall ?

cmalley143

Not without a lot of configuration. Do you have access to a United States VPN?

cmalley143

Any thoughts on a VPN to access?

saguaros

cmalley143
Hi,

I can't even log into backend of your site now, it notices wrong username/pass. Could you check again?

cmalley143

Nothing has changed. I have been able to log in under the same credentials.

cmalley143

Any update?

cmalley143

Hello? I can set up a VPN here if you need it.

cmalley143

Hi. Any update please?

saguaros

cmalley143

Hi,

Could you help to whitelist IPs from these countries: Italy - India - Vietnam - USA ?

We tried above link of Securi to whitelist our IPs but still can't access your site.

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