Support Central

cmalley143 Try now.

I was able to look completely at your administrator page - you have a lot of 3rd part extensions installed , most probably there are some restrictions coming from one of them that avoid T3 Framework megamenu to work in the correct way - My suggestion is to disable one at once all of them and then find the one giving this issue,regarding updates i was able to verify they works correctly through Ja extension manager component or Joomla installer default -

Hope it helps.

Regards

cmalley143 Can you not re-install megamenu?

It has not a package to install, it is part of T3 Framework plugin and it is installed and configured when you install template

So you should install again T3-framework and Template Ja University T3 version - i reinstalled also joomla core files -

cmalley143 How do I disable extentions?

Go to Extensions -> Manage -> Manage -> Filter for type ( component - module - Plugin ) and unpublish it

cmalley143 Any thoughts on this?

I'm escalating this to our developers support to have a look at it - i'm still receiving problems with your backend and sucuri permissions , please if you want us to have a look at this in a considerable way, disable completely sucuri firewall -

Regards

cmalley143

Hi,

As Pavit mentioned, pls disable completely sucuri firewall first so we can check for you.

Also check the FTP account again as it doesn't work now.

Regards

cmalley143r

i clicked on your link and it says my ip was whitelisted but if i try to apply any change from your backend then the same firewall message appear

would be possible to completely remove the sucuri firewall ?

cmalley143
Hi,

I can't even log into backend of your site now, it notices wrong username/pass. Could you check again?

cmalley143

Hi,

Could you help to whitelist IPs from these countries: Italy - India - Vietnam - USA ?

We tried above link of Securi to whitelist our IPs but still can't access your site.