cmalley143r

i clicked on your link and it says my ip was whitelisted but if i try to apply any change from your backend then the same firewall message appear

would be possible to completely remove the sucuri firewall ?

    Not without a lot of configuration. Do you have access to a United States VPN?

    cmalley143
    Hi,

    I can't even log into backend of your site now, it notices wrong username/pass. Could you check again?

      Nothing has changed. I have been able to log in under the same credentials.

      Hello? I can set up a VPN here if you need it.

      cmalley143

      Hi,

      Could you help to whitelist IPs from these countries: Italy - India - Vietnam - USA ?

      We tried above link of Securi to whitelist our IPs but still can't access your site.

        How about a U.S. based VPN.

        It is obvious that Securi is going to keep blocking even though I have white listed and unblocked countries. I asked them about it and they said their algorithms will still block depending on the type of traffic. If it is a U.S. IP you should have no worries.

        I can set up an VPN through our server here temporarily. Is that something we can do to get this corrected?

        Hi. Can you use a US based VPN to access the site?

        I can set up a VPN through out network.

        Please let me know.

          cmalley143
          Could you disable Securi for temporarily while we check the issue?

          Once done, you can enable it later.

            Again...... I have disabled all the settings but Securi's agothrithm detects your activity on my site as suspicious so it puts the block on.

            I cannot disable Securi any more than it is without reconfiguring DNS records.

            I have offered a VPN solution. Are you able to use a VPN to obtain a United States IP?

            4 days later

            Hello.

            I would like to come up with a solution soon. It has been 2 months now. Can you please find a US based VPN to access my site.

              cmalley143
              Hi
              I tried to use a US based IP using VPN
              and it again blocked my access : http://prntscr.com/ltu4e8
              I am afraid its hard for us to debug the issue till its blocking the access. Kindly temp. disable the security or take a full backup of site and install it on a subdomain where the security is not active and we are able to access it.

              Regards

                5 days later

                cmalley143
                Hi,

                As we mentioned above, we did clicked that link to whitelist IP, but everytime we access backend of your site, that locked screen appears again. Could you temporarily disable Sucuri so we can help?

                  That requires major changes on on the Securi end and my server end. I am confused as I have had many developers access the back end with no issues.

                  I have removed all blocks on all countries. Please try again.

                  You need to Login to view replies.