Have lost all JB Buildr customizations AGAIN!!!

hpinson

Hello.

For the second time I have lost ALL customization in the Buildr (Backgrounder and OnePageTwo) template.

I enabled the position ABOVE and my Joomla 3.9 website is completle taken down with the error:

Warning: Invalid argument supplied for foreach() in /var/www/html/sunflowermesa.com/public_html/templates/buildr/zengrid/zen.php on line 1433

I return to the template manager and all design settings are GONE!

The design positions ALL area is just completely blank. All customizations under General Settings are gone.

I am very close to asking for a full refund. This is just unacceptable. Short of a total reset (Load Defaults yet again) how can I get all the template settings back that I worked so hard on?

I have a sneaking suspicion that settings are stored in .json and this error condition somehow destroyed that file.

Basically the new JB template manager has major bugs that are destructive and appear non recoverable.

saguaros

hpinson

Hi,

May I know this happen after you update template or update Joomla? Pls help to clarify steps by steps so we can try to replicate issue.

And share the credentials of your site so we can check also.

Regards

hpinson

saguaros

Here is what I remember. More or less both times times it happened.

Downloaded Build.r 1.3.9 and installed perhaps 3 weeks ago (early October 2018).

Experienced the problem once with Joomla 3.8.something and yesterday with J 3.9

Steps to cause the failure were relatively similar in both cases:

Loaded a template from the Load Saved Settings dropdown once OnePageTwo and once Backgrounder.

Modified various template settings for several hours, saving every few minutes.

On the Design tab I loaded the ABOVECONTENT module into abovecontent template slot.

Immediatly got the warning: Warning: Invalid argument supplied for foreach() in /var/www/html/sunflowermesa.com/public_html/templates/buildr/zengrid/zen.php on line 1433

All slots and all modules in all slots in the template designer widget (blue top bar and template positions for modules) went utterly blank. Website front end completly stopped functioning - showing that same warning.

Nothing I did after that restored the template. My only option was to LOAD SAVED SETTINGS and start over from scratch. All my changes were lost.

The experience with OnePageTwo was similar, i.e. attempted to load a module into a slot and bam, lost all setting which are stored, I presume, in a JSON file, which was probably corrupted at that point somehow.

hpinson

Due to sensitive materials on other websites on this server I unfortunatly cannot share credentials.

saguaros

hpinson

You can share the info via our email: sales@joomlart.com and include this discussion link in the email also.

hpinson

Paul's reply about fault tolerance in JB templates and backup in another thread gave me an idea, and maybe you can help.

Paul suggest doing continual backup as I work.

Are settings stored in a file (JSON perhaps) and could I back up that indivudual file rather than doing full DB/File backups on my rather space limited server?

Can you point to the settings storage file location if this is fact the case?

I think I could write a cron script that would take a backup of this one small file every several minutes while I was working on the template settings.

saguaros

hpinson

Hi,

If you mean the json files of template, they are located in /templates/buildr/settings folder.