Impossible to update to J3.9 and to PHP 7.0+

palosutca

It is about the PHP isuue! palosutca

aman204

palosutca You may change the PHP version so as to troubleshoot the relative issue as mentioned however kindly ensure that you let the PHP version update stay for sometime when the issue is being investigated or can create a staging (clone) site with PHP version updated

Also, Kindly add your ftp details too in edit fields in order to take closer look

Months ago I asked it in Premium Ticket but JA suggested me to ask my webspace provider.

Kindly let us the ticket where it had been posted in order to review

palosutca

aman204
https://www.joomlart.com/member/helpdesk/ticket/TIC-970405
Than you!

aman204

palosutca https://www.joomlart.com/member/helpdesk/ticket/TIC-970405
Than you!

I am unable to access the specific ticket. Have asked for assistance from JA webmaster. Please be patient till then as to when the ticket is accessible

palosutca

Also, Kindly add you ftp details too in edit fields in order to take closer look

Done!

aman204

palosutca Having reviewed the specific ticket, Would suggest to try the troubleshooting steps as outlined here and here pertaining to error being shown after upgrading php version

palosutca

aman204
Thanky you, I read through the linked posts and I believe this is out of my territory!
The Webspace provider is pointing Joomla (You) and you are pointing the provider. I am translating between both of you.

This site was working well since 2016 and installed with your Quickstart package!
🙁

aman204

palosutca Kindly confirm if the error still persists when you assign default joomla template and upgrade the php version simultaneously

palosutca

aman204
I am afraid of that you are right.
I have made a clean Joomla install via Installatron and it is okay with PHP 7.0 but getting blank screen with error when switched to PHP 7.1 or 7.2.

🙁((

aman204

palosutca As the issue still persists with Default Joomla Template, It apparently could be related to server not configured properly for Joomla

You may also post in Joomla.org forum or seek assistance from the hosting provider providing them the specific redirection links which I had posted above. You may primarily try for solution in relation to configuration.php file which has helped others in resolving somewhat similar type of issue

palosutca

aman204
I feel a bit more clever now 😉
When you change the PHP version the MySQLi is not automatically ticked and/or it is not necessary with earlier PHP versions such as the 5.6. After ticking MySQLi the issue gone. Hopefully it helps for others too!

(well, the Joomla contact module was crying for the thicking)

aman204

palosutca Hi

Nice to hear that you managed to have the relative issue resolved and thanks for sharing the solution which might of help to other members searching for similar kind of solution. Best of luck with the site 🙂

Regards

aman204

palosutca Hi

Wanted to appraise that JA Platon latest version - 1.0.8 can be downloaded and installed as the same has been updated for Joomla 3.9.1 compatibility along with bug fixes 🙂

Upgrade Method:
You can install new version directly over the current version. Uninstallation is not required.

Would suggest to also take backup of your site before performing aforesaid steps, in case rollback required whilst facing any issues e.t.c