Urgent: Lost control of Utafiti template

NickMo1

I'm not sure what is going on. The site that has been working fine, is now erratic.
Firstly, there is no module positions showing (see attachment)

Then the template styles change depending on the page you go to, even though the 'default' style is set for all pages.

You may see a Home page http://smartgreenbio.com.au/ or it might be blank.
If you do see one note blue headings and the menu that's styled wrongly. Now go to any other page and it shows the correct green style and menu -OR- it just brings up a blank page.

If anyone has an idea how to fix this, please let me know.
Template is Buildr 1.4.0
Latest Buildr-Utafiti template style is loaded
J! 3.9.1

Thanks, Nick

NickMo1

19 hours with the site not working... and no one has a suggestion on how to fix the template?

NickMo1

I set error reporting to max, in case it helps to solve the issue. See below.

NickMo1

The template is running Zengrid Version: v5.1.7 | Release Date: July 26th, 2018
I note on the JB downloads page that Utafiti has Zengrid v5.1.6 for download
Could that be an issue?

saguaros

Hi Nick,

Does this issue happen after you updating template or Joomla (or any extension on your site)?

If you have backup before updating, try to restore it first.

Regards

NickMo1

Thank you. I was hoping others may have come across this problem before and might have identified a cause and maybe offered a solution.

saguaros

NickMo1
If possible, pls clone your site to a test site and update and share me the credentials (admin + FTP) account, I will check further for you. After that you can apply the same for your live site.

NickMo1

Saguaros,
Thank you for wanting to have a look.
It's too difficult for me to clone the site, so I have given you access.
I have tried updating all extensions, or unpublishing/publishing them, to find which one may be causing issues, but unfortunately I can't resolve it.
I have a backup, in case things go wrong while you are looking at the site.
I hope it's something simple that I can't see, but you can.
Many thanks for looking into this.

NickMo1

I should mention that the site is also on Cloudflare, so changes may take a little while to be seen.

NickMo1

Cloudflare is now in 'development mode', so caching is bypassed. I hope this helps to see changes being made immediately.

NickMo1

Development mode lasts 3 hours (automatic). Please let me know if you need it longer and I'll re-impose it.

aman204

NickMo1 Try install latest version of Zen grid framework from here to see if it helps

Would suggest to also take backup of your site before performing aforesaid steps, in case rollback required whilst facing any issues e.t.c

Also, Can you add your ftp details also in edit fields in order to take closer look

NickMo1

Thank you. I have taken backup (Akeeba and Cpanel Backup Wizard).

re: ftp When in Joomla admin, there is a Component called eXtplorer - that will get you into public_html - same as ftp (I hope).

I will now install latest Zengrid, as suggested.

NickMo1

Unfortunately installing latest Zen grid framework had no effect.

NickMo1

A few years ago there was mention of php version that may be causing this (mine version is 7.1) or perhaps something to do with security settings. I don't know if that helps at all.

saguaros

NickMo1

Could you try to copy this folder [ROOT]/templates/buildr/settings from backup and paste to the new one?

NickMo1

Thank you. That seems to have worked.
Can you explain why it worked?
I would like to know in case it happens again, or at least discover what caused the issue so I can avoid it next time.

saguaros

NickMo1

This folder contains json files which hold the settings you configured, I guess they are overrode by the files in template new version which you updated. Next time, pls remember to backup this folder when updating template.

Cheers!