s5 Media Player - Videos not playing on Apple devices

IrishLad

Hi,

I have been using the s5 Media player in my Joomla website for a while and it's working very well for me. But it has just been brought to my attention that video's won't load via Apple devices with safari browser. Can anyone offer any help / suggestions?

Many thanks

aman204

IrishLad Can you provide direct site link where specific module is being rendered in order to take closer look

IrishLad

aman204 sure https://phvideo.net/index.php/ourweddingday you'll need to login.. u/n & p/w are both demo

saguaros

IrishLad

Could you share admin + FTP account also?

IrishLad

saguaros sorry, for security i cant post admin or FTP, im happy to share screenshots or get any other info / files from the FTP if it helps?

aman204

IrishLad for security i cant post admin or FTP

Sorry however it isnt possible to examine and investigate the browser specific issue as mentioned in this forum topic without credentials

Also, As mentioned here, The information provided in edit fields would be encrypted and would be visible solely to moderators

IrishLad

im thinking this is actually a dropbox issue.. i've the files direct linked from dropbox. last night i linked one of the videos through JWplayer and i had the exact same issues.. looks like i need faster hosting

saguaros

IrishLad

You can consider another hosting and let us know if you need further help.