Menu does not work on mobile phone version (again): Page 2

Menu does not work on mobile phone version (again)

7of9

teitbite I am afraid I have to disagree with you. The problem exists in your demo website as well: https://ja-hawkstore.demo.joomlart.com/index.php/en/
I had posted in the past a video about this in your demo site. However, I just created a fresh one here:
https://i-seo.tinytake.com/sf/MzI1MjcyMV85NzQzOTI2
So as you can see it is not an issue of my website and it does not have to do with any extension.

This is a major issue. I am having this issue on a live website and this affects the sales!
I am having this problem for almost two months now. Do you think you could fix it any time soon?
We are loosing money every day! PLEASE!

@saguaros you were looking at the issue initially. Any thoughts. Anybody help please!!! 🙁((((((

teitbite

7of9 Hi. I've been checking on my copy, not a demo, so thanks for showing me that. Unfortunately there is no code which can cause such action, due to that I have no idea how to solve it currently. I've tried couple of idea and the last one with the script blocking links while scrolling was quite promising, but failed as well since click starts before scrolling.

I will ask developers for help here, hopefully they've came across such thing before and will know what to do.

saguaros

7of9

I'm working on this issue, will get back to you asap.

saguaros

saguaros
Hi,

Updated this file on your site: /templates/ja_hawkstore/js/script.js

Kindly check it now.

7of9

Hi @saguaros ,

Thank you SO very much for looking into the problem. I confirm that the scrolling problem has been resolved. However, the problem with the 404 (bad URL) remains. When I click any menu item from a page other than the home page, the URL is wrong and I get a 404. I wonder if that has anything to do with any of the changes teitbite gave me, for they are still active, unless you took them off. Please check my video: https://i-seo.tinytake.com/sf/MzI1ODc0MV85NzU5MTA1

Thank you in advance.

saguaros

7of9
Hi,

Thanks for the video, did you have customization on the off-canvas menu? as I can't replicate the same issue on our demo site.

7of9

saguaros It was caused by the code @teitbite asked me to put on the head and template. Once I removed it, the problem went away. Thank you for your help on this issue.

teitbite

7of9 Hi. Och yes, so sorry. I thought if my code wasn't working it will be removed. Should have mentioned that. Great Saguaros has been able to fix this problem. Is everything ok now or do You want us to look into something else still?

7of9

teitbite Unfortunately, the customer is very unhappy with our response time. Since the majority of their clients use their phone to order, this problem flat lined their sales throughout the duration of the issue. This resulted to losing a good customer we had for over 10 years. Although we managed to resolve the problem, this is a major blow to our business. 🙁 I personally am very unhappy about the quality of the support I received recently by Joomlart. I am a Joomlart customer for over 10 years and this is the first time I experience this and even more since from the beginning I urged you about the importance of this issue.

I would appreciate a prompt reply, since this is a live website.

teitbite

7of9 HI. I apologize with all my hart. I was convince the script I've provided will be a way to fix the problem. Unfortunately I was wrong. Thanks to Saguaros the problem was fixed, but I delayed His appearance in this thread with a correct solution. I promiss I will not be as stubborn next time. Please let me know if there is something else I can assist You with?

7of9

teitbite I accept the apology, however that does not make up for the loss our business experienced. I do not think this is 100% your fault, although I am a coder myself and I believe that you should always test your code before you submit it. However @saguaros disappeared from the thread for a month as well. I feel that lately Joomlart has dropped the ball in terms of quality of support.
Anyway, consider the issue closed.

teitbite

7of9 Hi. Thank You. I promiss to be better next time. Thread closed as requested.

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