trevorellis Hi
Can you also add your ftp details in edit fields in order for us to take closer look.
For reference, You can follow thread post (5 point) procedure.
aman204 Okay I have added the ftp login and password details in edit fields.
The ftp address is ftp.interdns.co.uk. Please let us have your IP address so we can add this otherwise you will not be able to login.
Thanks in advance.
trevorellis Please let us have your IP address so we can add this otherwise you will not be able to login.
You may kindly whitelist this I.P - 103.97.138.24 Country- India
aman204 Okay I have whitelisted your IP.
trevorellis Kindly recheck as the ftp details arent working
aman204 Okay I'm sorry if I did not put the details in clearly in the Edit fields. I have now tried to lay them out as clearly as I can. I have tested the login from our IP address and was able to access the site's files.
trevorellis
Could you share the admin account also?
saguaros Okay I have put the site details back in the Edit fields. The account is a super user.
trevorellis You may whitelist this IP also as seen in screenshot . Would kindly suggest if you could remove the IP access limitation as relative issue might be forwarded to JA Dev. Team
ip address has been whitelisted.
Hi,
I re-install this module for you and it's working now, kindly check.
saguaros Thank you very much.