template hangs when compiling css to less

ianpanorton1

Hi - I'm having problems with Responsive2 template.

When I try to save changes in Templates > edit style I get the message compiling less to css and saving changes, but it just hangs there however long I leave it, and the changes are not saved.

Anyone know what I'm doing wrong?

Thanks

Ian

pavit

Hi ianpanorton1

The administrator url you posted above doesn't works

Please double check it and correct with the correct url so we can login and take a look at your settings.

Regards

ianpanorton1

Hi Pavit - I've just logged in using those details. I have re entered the admin url.

I have disabled admin tools so you should be able to get in now.

Many thanks for your prompt reply :-)

Ian

pavit

Hi ianpanorton1

I switched system cache from your global configuration from file to memcache and admin panel crashed , please from configuration.php file change it again to file so admin panel should come up again.

ianpanorton1

Ah - I see the front end is down as well.

I am out of my depth on this one Pavit. I have added ftp login - I'm afraid you'll need to edit configuration.php fpr me.

Thanks again for your help,

Ian

ianpanorton1

Hi Pavit - I can't afford for the site to be down. Shall I restore it from an earlier backup?

Thanks

Ian

pavit

ianpanorton1 I can't afford for the site to be down. Shall I restore it from an earlier backup?

Yes please try to restore from a backup and see if problem also persist

ianpanorton1

Hi Pavit - I've restored the site, but the problem still persists.

Not sure what to do next...

Thanks

Ian

pavit

ianpanorton1

I'm still having again login backend problems - url posted above redirect to home , could you correct it again so i can access and test again compiling issue ?

ianpanorton1

Hi Pavit - sorry about that - admin tools was reactivated when I restored the backup.

I have deactivated it again.

Thanks

Ian

pavit

ianpanorton1

Please check also super user account - it doesn't works

ianpanorton1

Hi Pavit - not quite sure what you mean.

I've just logged in as superuser using the details I have supplied. Can you try again?

Thanks

Ian

pavit

Hi ianpanorton1

Error is due to the ajax compiler not loaded correctly - changes are applied anyway -

I suggest to disable 3rd part extensions one at once on your website and test again to find which one of them is causing this behaviour - i cannot replicate the issue on my local installation of quickstart - with no extensions installed

Hope it helps

ianpanorton1

Hi Pavit - thanks for getting back to me again.

I have been unable to save any changes to the template - please tell me which changes you have been able to make.

I will try disabling extensions tomorrow and let you know how I get on.

Thanks again

Ian

ianpanorton1

Hi Pavit - I've disabled all third party extensions except the following:

Hathor admin template
Isis admin template
phpass by Solar Design
Protostar template
Responsive2 template

It's hanging on compiling less to css, and any changes I make are not being saved.

I will have to re-enable all the extensions to keep the site operational.

Please could you take another look for me?

Thanks

Ian

pavit

ianpanorton1 Please could you take another look for me?

It seems admin tools still enabled , i cannot reach administrator login page.

ianpanorton1

Sorry Pavit - I restored the site again to switch the extensions back on.

I have disabled admin tools now.

Thanks for your ongoing support on this issue.

Ian

pavit

Hi ianpanorton1

I found always the same issue -

I'm forwarding this to our developers team to have a deep look at it -

They will answer as soon they come back from week end

Regards

ianpanorton1

Hi Pavit - that’s fine. Thank you again for your help so far.
Ian

saguaros

Hi Ian,

I'm not sure if you're using .htaccess file or not ( I tried to login with provided FTP account but it did not work), if you have this file, pls backup and go to Backend > Admin Tools component > .htaccess maker and add 'json' file for exception > Save and create htaccess file.

It seems that Admin Tools is blocking json files so that the compilation doesn't work. If you use Inspect element editor when saving template style, you can see the 404 & 500 errors-- which comes from server side or 3rd party extension on your site.

Or another way is disabling Admin Tools component temporarily to check first.

Regards