heather-king
Hi,

It's weird issue, let me investigate further on this and will get back to you.

    25 days later

    Hi,

    Did you get chance to look at this at all? I would really appreciate if we could get this working somehow please.

    Kind regards

    Heather

    Hi Heather,

    Could I take a backup of your site and investigate further at my local?

    Hi Saguaros

    I have just sent you the website via WeTransfer to the email address sales@joomlart.com. Thank you very much for investigating this matter further. I really appreciate it.

    Best wishes

    Heather

    Hi,

    can you just confirm that you received the backup please.

    Best wishes

    Heather

    Hi Heather,

    I got it, I will check and let you know.

    9 days later

    Hi Saguaros,

    Sorry to bother you again, I just wondered if you've had chance to look at this please?

    I hope to hear soon

    Best wishes

    Heather

    8 days later

    Hi Heather,

    It seems happen on your site specific as I tested again with my local site but the download fields show fine, I've forwarded to our dev for further investigation on this, give me more time on this.

    Regards

    Thank you very much for looking in to and and for forwarding it on for further investigation. Hopefully something can be resolved soon.

    Best wishes, Heather

      heather-king
      Hi,

      After digging deeper on this, the culprit came from the joomla layout override in template: templates/buildr/html/layouts/joomla/edit/params.php

      I check the default package of this template but we don't override this layout. At this moment, I rename this file so the files can display.

      I added some custom CSS in 'custom.css' file also.

      Kindly check.

        Hi,

        Thanks for looking in to this further and tracking down the problem. It’s seems to be working as it should on the test page that I set up which is this one

        https://sylan-washrooms.uk/brochure

        But on the page linked to the main menu

        https://sylan-washrooms.uk/download-brochure

        Is there something else in the params files that could change in order for it to show? This download is shown through a custom module rather than directly to the menu system.

        Thank you once again fir all the help you’ve given in this matter, I really appreciate it.

          heather-king
          Hi,

          I made another test in my local and found out that the custom HTML module (with link of OsDownload) will show custom fields only if that page has menu item of OsDownload.

          1. I have homepage type of Articles > Single Article > assign to Protostar template + assign custom HTML module to this page =>> Results: no custom field displays
          2. I create a test page type of OsDownload > single file > assign to Protostar + custom HTML module, all of fields show up

          Could you confirm this with provider of OsDownload component first?

            Hi

            I have decided to stick with all downloads going from the one page (where the menu item is OsDownloads) rather than trying to get the custom html module working as at least we are now able to capture the data needed.

            Thank you again for all your help and perseverance with this. It really is appreciated.

            Best wishes

            Heather

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