Custom Fields Not Working

heather-king

Hi, I'm trying to create custom fields for a brochure download link. I have been in touch with the people who made the plugin (OSDownloads by JoomlaShack) and it seems to be a problem with the Buildr template as it works ok using the Prostar template;

CUSTOM FIELDS NOT WORKING: https://sylan-washrooms.uk/brochure

CUSTOM FIELDS WORKING: https://sylan-washrooms.uk/brochure?template=protostar

Is there something that can be done in order for me to capture the custom fields data (Name and Phone Number)

Many thanks in advance.

https://sylan-washrooms.uk/brochure?template=protostar

saguaros

heather-king
Hi,

I've not used that OSDownloads extension before, could you clarify the detailed step to create these custom fields and how you use with OSDownloads extension? I will try to replicate issue and check for you.

Regards

heather-king

Hi,

Thank you for the reply and for looking in to it. These are the step by step instructions that I followed;

https://www.joomlashack.com/docs/osdownloads/collect-user-data/

Many thanks and best wishes

Heather

teitbite

heather-king Hi. While looking at the page I've noticed that jQuery is not loaded for this particular page:

Uncaught ReferenceError: jQuery is not defined

Please make sure jQuery is enabled or use Easy jQuery plugin to overwrite any settings and load jQuery local version for any page.

heather-king

Hi, thank you for your reply. How do I check to see whether jQuery is loaded properly for that page. I have Easy jQuery but I'm not sure if I've overwritten the settings properly.

teitbite

heather-king Hi. In Easy jQuery plugin in the tab for jQuery simply activate it and where You are being asked for the version to use simply select Local installation. That should be all. if You will have problems to set it up let me know so I'll log and will do that for You.

heather-king

Hi, I think that is what I've done but if you wouldn't mind logging in and checking I'd really appreciate it. Many thanks.

heather-king

What ever I had done in terms of Easy jQuery had stopped the functionality of the page working altogether. The banner image didn't show at the top and the link to download the brochure didn't work either.

teitbite

heather-king Hi. I've just logged in and indeed it wasn't configured at all. Anyway after I did it made no difference on the custom fields, so I've disabled is. With jQuery being loaded finally I've noticed that there is one more javascript issue with googletagmanager. Can You please try to disable it and see if it makes any difference?

heather-king

Hi, I removed the configuration on Easy jQuery this morning as I could see it wasn't working and had also stopped other element on the page working. I have tried disabling googletagmanager and that doesn't seem to have made any difference either.

saguaros

heather-king
Hi,

I try the free version of OSDownload but can't see the download fields as mentioned in the guide, is possible, share me the package of OSDownload via the email: sales@joomlart.com so I can investigate further on this for you.

Regards

heather-king

saguaros Hi, I had a delivery failure when I tried to send it from my email address so I've just sent it via WeTransfer. I hope you get it ok now. Thanks again for looking in to this for me.

Best wishes

Heather

saguaros

heather-king

Hi,

Perhaps you're using old version of template, I just tested with a dev site with the package you sent and it works normally (screenshot)

Try to take a full backup of your site and update latest version for JB OnePageTwo template.

Regards

heather-king

Hi, I'm using jb-buildr-template_1.4.0 and it is still not working correctly for me unfortunately.

saguaros

heather-king
Hi,

I still see the old version of JB Onepagetwo template on your site now, if you have a test / staging site, try to update latest version for this template there and see how it goes.

Regards

heather-king

Hi, I was using a test site – http://fsgtestsite.co.uk/sylan2018/brochure

The template version is Buildr 1.4.1. The login details are the same.

saguaros

heather-king
Hi,

It's weird issue, let me investigate further on this and will get back to you.

heather-king

Hi,

Did you get chance to look at this at all? I would really appreciate if we could get this working somehow please.

Kind regards

Heather

saguaros

Hi Heather,

Could I take a backup of your site and investigate further at my local?

heather-king

Hi Saguaros

I have just sent you the website via WeTransfer to the email address sales@joomlart.com. Thank you very much for investigating this matter further. I really appreciate it.

Best wishes

Heather