steviegoogs Hi
As requested, Can you share your active membership details as S5 Hexa Corp is a premium product and requires active JoomlArt's subscription to get support or updates.
Can you also please provide screenshot of similar area alike as posted here for reference
Obviously, You can show your details so as to validate and move the specific thread under appropriate forum category and thereon, enabling us to provide support 🙂
As of currently, The badge which exhibits "membership type" isnt seen under your profile!
We appreciate your understanding