Manual deletion function not working: Page 2

Manual deletion function not working

saguaros

Could you share the credentials of your site for further checking?

Dafydd1

How do I do this in private?

Dafydd1

Today I saw that there was an update of the extension. I installed it, but the result is still the same: the test user who requests deletion gets emails, but the admin does not.

If you can let me know where I can provide login credentials to you in private, I would appreciate you taking a look.

Thanks.

pavit

Dafydd1 If you can let me know where I can provide login credentials to you in private, I would appreciate you taking a look.

Please take a look at THIS TOPIC
Point 5

Dafydd1

Hello,

I have just now added the login information to the grey box.

Thanks.

Dafydd1

Hello,

Do you have any news yet?
It's been almost a week since I started this post and would like to have this issue cleared out as soon as possible.

Thanks.

roman5527

Hi, I have problem with manual deletion function too.

When I click to button i see popup woondow , black screen and i cant work anything.

can you see printscreen : http://prntscr.com/joqqxu

can you help me fix it ?

thanks

Dafydd1

Hello,

Can you please look into the issue asap?

It's been over a week now since I first addressed the problem here. While the component itself is free, I did pay for a subscription to download the plugins for CB, Kunena and Acymailing. If this issue is not soon resolved, I will have to initiate a refund request.

Dafydd1

It's been 12 days, can this issue be resolved please? I would like to hear some news today. Thanks.

Mo0nlight

Hi.

You could try this.
edit the file:
plugins/jagdpr/kunena/kunena.php

Look for function :
function onRequestdelete()

add the code

		$Comparams = JComponentHelper::getParams('com_jagdpr');
		if ($Comparams->get('send_manual_request_email', 1)) {
			$success = ActivitiesHelper::sendManualRequestMail('Kunena');
			if ($success===true) {
				$message = JText::_('JA_GDPR_MESSAGE_REQUEST_SUCCESSED_SEND');
				$app->enqueueMessage($message, 'success');
			}
		}

below this line:
ActivitiesHelper::insertActivity...............

You could apply this for all remain plugin.
Change the name
sendManualRequestMail('Kunena');

Kunena to current plugin Name Or the name you want.

Dafydd1

Hello,

I have added the code to the kunena.php file as per your instructions, and tried again. But there is no difference.

The test user requesting deletion receives emails (but often much delayed), the admin receives nothing of emails.
When approving the deletion request anyway in the admin panel, the content of the test user's forum post at Kunena is not replaced with the text "Removed by user". The username is removed but not the post/reply content.

So my problem remains:
1. The admin doesn't receive any email when someone requests a deletion. This is vital because the admin needs to be notified.
2. Posts in Kunena aren't replaced with the text "Removed by user".

Can you please fix these two problems? Thanks.

saguaros

Dafydd1

Hi,

There will be new version of JA GDPR released today, pls stay tuned and update.

Regards

aman204

Dafydd1 You may download and update to latest version of JA Joomla GDPR as JA Dev. Team has resolved several bugs reported with the latest version release and feature enhancements to work with several other extensions

Sorry for the inconvenience caused

Dafydd1

Hello,

I have installed the new updates, thanks.

The emails are now working correct: both the user requesting deletion as the admin are receiving the emails they need to receive (and now they also arrive immediately). So that problem is now resolved, thanks!

The second problem is still there: when I delete a user through JA GDPR, the content of their Kunena forum posts is not removed but remains as it was. In the JA GDPR component's settings for Kunena, I have the following settings:

Enable Kunena section: yes
Replace Post/Reply Content: yes
Delete attachment: yes
Enable Delete/Request Button: no (because I only want one deletion request button at the bottom)
Post/Reply Content Replacement: removed by user
Section Title: (left blank)
Section Description: (left blank)

Can you please let me know what to do?

Dafydd1

One more remark: I just noticed that the user requesting deletion does not get a confirmation email after the deletion is carried out through JA GDPR. It would be handy that they receive that confirmation email, so they know that their request has been carried out.

EDIT: When I tried a second time, the email sent to the user to confirm their account had been deleted did arrive. I don't know why it didn't the first time though.

saguaros

Hi,

when I delete a user through JA GDPR, the content of their Kunena forum posts is not removed but remains as it was

Did you select 'Approve' or 'Manual' action when deleting user? their Kunena forum posts will be removed when you select 'Approve' , with 'Manual', the system will send email only.

I just noticed that the user requesting deletion does not get a confirmation email after the deletion is carried out through JA GDPR. It would be handy that they receive that confirmation email, so they know that their request has been carried out.

We tested this feature again but all work normally. it should send email when deletion is carried out.

Dafydd1

Hello,

I did the deletion through the "approve" button, not the "manual" button. But the forum posts in Kunena were not deleted.

The email did arrive, only delayed, so the email problem is resolved. Deleting the posts in Kunena is the only remaining issue now.

saguaros

Dafydd1
Let me check and will get back to you.

Dafydd1

Do you have any news yet on this issue?

saguaros

Dafydd1

I'm checking with our developer and will get back to you

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