JA Builder Block Not Showing in Live View - Only in Edit View

mcity

Not sure, exactly.. However, you do have log in credentials to the site and there is only one page in question; which is the contact page.. Appreciate you taking a look at it.
thanks

saguaros

mcity
Yes, I already checked that page but you customized it a bit, I just want to know which page in Library that you import:

so I can replicate the issue.

mcity

I can't remember exactly which one, but it doesn't matter as it seems to be for a lot of the templates..
Attached is a video screenshot of the process so you may duplicate.

[https://drive.google.com/open?id=1hu5zABaFyqD6Rxo-h6OVSGNQFJC2VOZ6](http://)

saguaros

mcity

The link is not accessible now, you can share with email: sales@joomlart.com

mcity

Also, I like to add that the contact page for this site was created within JA Builder. The correct page is showing; however, if you go into editing the page it shows something completely different.

In an effort not to have to re-create the page, I am hoping you can make some sense of it. Especially since the one that is within JA Builder backend is incorrect and the one actually online as contact is correct.

saguaros

mcity
Hi,

For this issue: https://drive.google.com/open?id=1hu5zABaFyqD6Rxo-h6OVSGNQFJC2VOZ6

I tried at my local site but can't replicate the same, I guess there is 3rd party extension from your site prevent this builder from working. Could you try to temporarily disable 3rd party extensions like AdminTools, etc ... first?

mcity

That was one of the first things I tried....

saguaros

mcity
Hi,

I can't access backend of your site again, could you check? http://prntscr.com/nk8ade

mcity

Yes, I removed permissions because whomever was in their last under your username didn’t put things back the way they were; I.e. a test page created on the main menu.

This is an active company website; so not returning to current state isn’t good.

saguaros

Hi,

You can the another super admin account to sales@joomlart.com and ftp account also, I will check for you.

mcity

I am noticing a trend with this particular page; as issue hasn't gone away. In fact, I just realized this was the same page that was causing trouble after attempting to edit page and noticed a different page displaying..

Afraid to make any further changes; as it may cause the current and correct contact page to go awol.

please help...

saguaros

mcity
It seems that you mentioned the contact page here: https://www.joomlart.com/forums/d/23049-ja-builder-contact-page-indirectly-not-functioning

Did you create this page by using Contact us page from library also?

mcity

Its the same form giving even more issues...
As you may have seen, the contact page that is actually on the website (correct-one) isn't even located in JA Builder; which it was at one point.

If you see in menu, the ja builder is used and everything seems correct; except it isn't.

No way to edit contact page 🙁

There's definetely a glitch and sadly I disabled plugins and a lot of components and still nothing.

saguaros

mcity
Hi,

I've shared with our developer for further checking.

In the meantime, could you check the admin account again? as it seems not working now. If he can't replicate this issue (like I tried) I will try to re-create this page for you.

Regards

mcity

Do you mean logging into the backend of the site is working?

I just tried and everything is fine on my end.

Is it that you are not able to log in?

Thanks again for your help Saguaros.

saguaros

mcity

Yes, somehow the provided account doesn't work: http://prntscr.com/o167lc

If your host limits access from my place, you can whitelist my IPs here: 113.190.254.239 / 118.70.176.221

mcity

Okay, you should be good to entered..
Sorry about that.

saguaros

mcity

Thanks for the info, let me check and will get back to you.

mcity

Any updates?

saguaros

mcity
I will try to re-create this page for you, kindly wait.