JA Builder Block Not Showing in Live View - Only in Edit View: Page 3

JA Builder Block Not Showing in Live View - Only in Edit View

saguaros

mcity
Could you share the hosting login info? or send us the zip file of your site + the database so I can try to debug at my local and see what's wrong here. At this moment, after making change to some blocks, the page can't be published on your site.

mcity

where should I email the zip file; as it will be large?

saguaros

mcity
You can send to this email: sales@joomlart.com

mcity

sent

saguaros

mcity
Hi,

Thanks for sending the package, however, I can add block and publish page normally in my local. For example, when I tried to add Gallery block > edit the image > Publish page, it works fine while it does not on your site. Something wrong wit your server, could you share the ftp account so I can check?

mcity

sent email

saguaros

mcity
I got the email, let me check and will get back to you.

mcity

any resolve?

mcity

Silly question, but you don't think it's because i can't update the following, right?

mcity

It's been 3 months....

3-months since this ticket was opened and yet there is no resolve..
the only movement is someone over there tinkering with the contact page in an valiant attempt to recover what was lost; which at first I was grateful for.

Unfortunately, there is no resolve.

Unfortunately, support has done nothing to elevate this situation.

Unfortunately, we have all wasted 3-months of our lives for nothing short of shit support. 🙁

I once truly believed in Joomlart..

I was a big fan for many years.

However, this is really getting old. I even requested a different support member after a couple of months and continue to get the same person making the same errors in judgement, even after being warned repeatedly that this was a live website for a client... Having the contact page down during working hours isn't going to work. No warnings, just jump in and leave things where clients can't even use the contact page.. Why?!

For the love of life, either direct this ticket to someone with more experience, if that is possible or simply close it.

My only wish is that whatever is causing this awful experience with Joomlart support will one day change..

How much longer do you think a customer paying for the pro membership should truly wait?!

saguaros

mcity
Hi,

I understand and sorry for this situation. JA Builder is special product, not like normal template from us. We spend lots of time on this but somehow it has problem with your server that whenever updating a new image, it can't be published. While it works normally when working in the local site.

Our developer is working on this, give us more time.

Thank you.

saguaros

I can't see the difference between your server info and my local server, could you try to increase these php values on your server first?

upload_max_filesize 100M
post_max_size 100M
memory_limit 2048M

Here are they in my server (in which the publish feature works fine)

mcity

It was set at the following;

upload_max_filesize 40M
post_max_size 40M
memory_limit 300M

Now have changed them to your specs:

upload_max_filesize 100M
post_max_size 100M
memory_limit 2048M

How are we looking?

saguaros

mcity
A weird issue, give us more time on this, our developer is looking at this.

mcity

saguaros Weird indeed..
Given everything, the brighter-side is that at least this isn't something so simple that I should have been able to fix on my own..

looking forward to knowing what caused this issue.
-thanks

mcity

Hi @joomlart

Let close this unforsaken ticket and part ways. I like to walk away with assumption that you did your best. Sadly, this ticket has been festering since March.

Assuming it's on our server-end, when we have JA Builder installed and working "perfectly" on several sites would be quite questioning.. Although, not impossible theory, it's more of this entire process that is to be questioned.

On top of our subscription which is ending, we would have expected Joomlart to be a bit more sympathetic to the situation and resolving such before having come to this stage of our business relationship.

Since support is quite overwhelmed; it's probably best to not continue using Joomlart. Nor recommending what was once my personal go-to for all of my Joomla sites since 2010.

I truly hope that one day you can bring back the great support once provided prior to taking on iJoomla and the rest of the companies...

All the Best

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