Categories missing

GSR2018

Hello.

I updated to the latest joomla version and did nothing else the last days. This evening I recognized that 4 of our events missing the categories. They had categories before but now they are gone. Any idea why? I mustn´t give you the credentials because the error is not reproduceable. But maybe more of your clients reported this error?
I hope this will nit happen in the past?
Greetings.

Ninja

GSR2018
Hi
I tried the updates but not able to replicate this issue. It can be due to some error in DB on your site.
We need to investigate this on your site. If you can edit fields in first post and submit the credentials for staff
We are able to debug it.

Regards

GSR2018

Ninja
It is not only the category missing. It is also the owner and the price. This is why a customer now booked 6 online courses for free!!!
All of the details were there before. And I am the only one that reporting this? Like I said: I did not change anything at the system beside the update to a new joomla version. Credentials? Tell me what you want to check beside going to my settings and see that now everything is there because I had to go through every course today for hours.

Greetings
Marvin

Ninja

GSR2018
Hi
We need a temp super user login details with FTP and PHP my admin to see the category are in DB or not.
and the details of missing category

now everything is there because I had to go through every course today for hours.

If you already restored them the issue will not be trackable , i did not found similar issue reported by any users that updating Joomla created any issue yet.

Kindly provide the information for the site the contains this problem via edit fields options : https://cl.ly/3y3R0p24250G

GSR2018

If this happens again I will check if the information are in the database.

Ninja

GSR2018
If this happen again you can let us know, with requested details.
Our expert team will check it better on your site.

Regards