Certain Fee Field Options Make Price Disappear from Registration Form

ernienet

I have this issue when I add different field options to an event - the price at the top of the registration form does not show when I add certain fee-based fields.

I have a checkbox that deducts $75 from a $100 event - it works when I check the box and the displayed price at the top of the form changes.

I have a drop-down with two options, one adds $40 to the registration - that works, too.

But then I have a multi-checkbox field where the user can check as many of the options as they want, each adding $500 to the registration. I also have a drop-down that allows the user to choose one of 18 options. When either of those fields are enabled, the price at the top disappears on the form, so the user can't see the effect of the options they've chosen.

I've seen this on other sites I manage, but I just tested and realized that this seems to be an issue. (DT Register 4.0.9).

Thank you,
Ernie

saguaros

Hi Ernie,

Could you check the admin account again? as it seems not working now.

And tell me the event that I can replicate the same issue on your site.

Regards

ernienet

I copied the credentials to the account in Joomla and saved the record. I logged out and logged in using those credentials successfully.

I'm not sure what's wrong. It should be working now.

Thank you,
Ernie

saguaros

ernienet

I can access your site now, could you tell me the event and the custom field should I select to replicate the same?

ernienet

This is for their golf event.

As noted in my original message, the behavior I'm experiencing is as follows:

I have a checkbox that deducts $75 from a $100 event - it works when I check the box and the displayed price at the top of the form changes.

I have a drop-down with two options, one adds $40 to the registration - that works, too.

Thank you,
Ernie

saguaros

ernienet
Thanks for clear explanation, I follow up the steps you mentioned but the price updated correctly: http://prntscr.com/ndht9d

It doesn't disappear.

ernienet

It's working for me now, too. But when I created the event and the options, the price was not displaying and I could not see the effect of checking and unchecking options.

I don't know if this was some kind of caching issue, or what. But I tested it extensively, adding and removing options to see the effect - which options needed to be disabled to get the price to show - before I reported this.

If there is a caching issue with fee-based fields or options, maybe there is a way to keep that non-cached in the extension in future versions?

Thank you,
Ernie

saguaros

ernienet But when I created the event and the options, the price was not displaying and I could not see the effect of checking and unchecking options.

Could you clarify this in details so I will try to replicate it at my end? If it's cached, will share with dev team for checking and fix.

ernienet

saguaros Please see my original message where I explained the steps I took and results I received at that time.

This is interesting because the tests I ran on the event and options when I posted this issue no longer seem to be the case - which is why I thought it might be a caching issue. I may or may not have cleared the cache in Joomla or in my browser at the time - I don't recall. But because the page is now showing the price properly, I have to assume it was cache-related at some level.

Thank you,
Ernie

saguaros

ernienet
I will forward to our dev to take a look at this.

saguaros

ernienet

Hi Ernie,

We released Preview version of DT Reg 4.2, could you try to test with it in a test site and see how it goes?

ernienet

saguaros I don't have a site that I can test with - all my sites are live.

Maybe when the next full release of DT Register comes out, I can test that on the one site that I have running 4.1.0. All my other sites are running 4.0.9 with the patch for the payment options.

Hopefully, the final version of 4.2.0 will resolve a lot of the issues I've been experiencing and documenting.

Thank you,
Ernie

saguaros

ernienet
The new version will be released soon, kindly wait.