Unable to read system information due to an error: zentools image cache folder

nyafleron

I have another issue while upgrading and updating the lioramondlak.com site. When I go to System Infomation in the System menu, I get the following error and can't get access to any of the system information:
An error has occurred.
0 DirectoryIterator::__construct(/home/lioramon/public_html/new//home/lioramon/public_html/media/mod_zentools/cache/images): failed to open dir: No such file or directory
As far as I can see that is the only place the error comes up.
Appreciate your insights into this. I tried uninstalling the zentools module, but it didn't help. I have put the old zentools files back again. The folder does exist on the server, but the url path in the error message does have two backslashes after new which could cause an error but I haven't input that extra backslash anywhere as far as I know.
Thanks again and happy Sunday.
Love
Nya

teitbite

nyafleron Hi. Do You have any zentools module used on site? Maybe You should uninstall them alltogeteher.

Of course only if this will affect Your site. And of course please make a backup before that.

nyafleron

I did uninstall the old version of zentools, but it didn't fix the issue. Should I remove the zentools files manually? Right now, I am only using the zentools 2 module, and I have spent a lot of time setting up all the different galleries, which the site is primarily run by, so I don't want to uninstall zentools 2 now. I need that module. Is there anything else I can do? Thanks teitbite

saguaros

nyafleron
Kindly share the admin + ftp login info, we will take a look.

nyafleron

Thank you appreciate it. I added ftp info, I already put the user details. Thanks.

saguaros

nyafleron

A weird issue, let me check and will get back to you.

nyafleron

Yes, it is very odd. Thank you again. saguaros

saguaros

nyafleron
I will forward to our dev for further investigation, kindly wait.

saguaros

Could I take a backup of your site and debug in my local?

nyafleron

Sure, I'll send you the database file then. saguaros

nyafleron

the db file is located in the root: lioramon_dlakartandpoetry.sql Thanks. nyafleron

saguaros

nyafleron
Hi,

The problem comes from the Path of media (images/files) in media options you set in backend

Try to use default 'images' path and see how it goes.

Regards