News Show Pro GK5 Thumbnail issue for VM3

leonabil

Dears,

I'm using Joomla 3.8.8, VirtueMart 3.2.14, with Gavick Quark v.1.2.2 template.

I'm facing for the 3rd time this week an issue with the NSP GK5 Module Thumbnails, where some thumbnails are not being displayed, without proceeding with any modifications at product image level.

For example, at page : http://www.rosabella.dx.am/pyjamas-homewear-rosabella.html, down to "Voir Aussi" module, only 1 thumbnail is showing, the module is set up to show product from a VM Category list, all categories selected do have a product on each category.

When I change the source data to K2 Articles, the display is correct.

When I change the source data to VM Products and specify the products ID, the display is also correct (sometime a picture or two are not showing). In http://www.rosabella.dx.am/ scroll down to "Nouvel Arrivage", NSP GK5 is used with a similar setup as the previous one, but set up to display VM Products instead of VM Categories.

Would you please help to fix the issue?

Thank you

paulus1031

Does the site have any security problems? as my malware scanner is blocking access to this domain due to a phising risk

paulus1031

this is what I see

I have done a quick check and I can't see the site on any blacklist or anything show up on a free website scanner

leonabil

I'm not aware of any Malware issues, a clean install was done and the site is new, maybe because it is hosted on a free hosting site since this is a test site.

I'm accessing this url from couple of browsers and computers/phones and it is working fine!

Thank you

leonabil

Hi again,

I've been doing more tests and found out the below :

In VM, products are created with child products, and in order to avoid the listing of all child products along with the main product in categoty listing on the frontend, only one product from each group (main product usually) is assigned to a category.

While selecting VM Category as Data source, somehow it lists all the products even those that are not assigned to any category.

As a temp fix, I have configured NSP GK5 to list only Featured products, and set in VM Products the ones I want to display as "Featured".

Your help to get this issue sorted out will be much appreciated.

Thank you

Joshua-M

leonabil
Hi,
Could you please update your thread fields with your site back-end access (user, password) and FTP (host, user, password). These fields are encrypted and visible for moderators only.

https://cl.ly/3y3R0p24250G

Then we'll be able to check the issue.

Cheers
Joshua

leonabil

Joshua-M It's done, thank you

Joshua-M

Thanks for the access, how exactly can I reproduce the issue? Which categories should I select as a Data Source of News Show Pro module?

Cheers
Joshua

leonabil

Joshua-M Hi,

The module seems to be working now, as I mentioned before, the issue has raised up couple of times in the last 2 weeks, I will keep you updated as soon as it shows up again.

In the meantime, would you please check the NSP GK5 module 'Nouvel Arrivage', it is set to show 3 columns and 2 pages with pagination, there are at least 5 products/articles that needs to be shown, but the pagination is not displayed.

Thank you in advance for your kind assistance.

leonabil

There, the issue raised up again, I proceeded with a test order, after Cart validation, the page reloaded, all NSP GK5 modules (including the one in the Home page) are showing all products even those that are not assigned to any Category..

I tested from a different phone/browser/ip, the modules were displaying correctly, until I tried to order something, once the order confirmed the same issue happened again, modules are displaying products that are not listed in any categories.

Would you please check? Maybe you will be able to reproduce the same if you try to place an order.

Thank you.

Joshua-M

Regarding your frontpage NSP GK5 module 'Nouvel Arrivage' - I've set 6 column layout and module display only 5 products, so that's the reason of not visible pagination, please make sure all products have thumbnails added.

Regarding the second issue - maybe it's a cache problem, try to disable cache in module settings (Basic settings tab, set Cache Time to "0" and Caching to "No caching".

I can also notice very long time response from your server when I'm changing module settings or navigating within your Joomla admin panel...

Cheers
Joshua

leonabil

Joshua-M Hi,

I have turned off Caching as you recommended (No caching) and set Cache time to 0, but the problem still persists after every command.

Would you please advise?

Thank you

saguaros

leonabil
Hi,

I just chip in this discussion, as I can see on the homepage, the module ''Nouvel Arrivage'' is showing with 3 columns now, could you illustrate how you want to achieve via screenshots? and the configuration you apply in module settings?

leonabil

saguaros Hi,

The issue is no longer the configuration of NSP GK5, the root cause was found to be the VM Orders, when placing an order in the website, all of the NSP modules are messed up, instead of showing those 3 products assigned to the chosen categories, they are showing all products even those that are not assigned to any Category in VM.

The issue is related to the module Cache, since even after the user order, if you change the browser or delete the site's cash, the module's display is back to normal.

To sort this out and as per Joshua's recommendation, the module's cash has been disabled and set to 0, but the problem still persists.

Thank you for taking time to look at it.

paulus1031

Sorry for the delay on an answer from us

Can you clarify what the problem is now?

This is what I see (I have added the domain to my exclusion list for both my malware scanner and firewall)