mariaelizabethsmith
Hi
The Problem is not with JA ACM module, the issue is your Joomla installed on site not using different template style.
For example open the Home menu on your site and assign Protostar template to this menu, you will see its still using JA Charity because it always use the template that is set as default.
The default template has default layout and it does not have the Home-1 position so you are not able to see ACM on frontend.
I noticed there is error showing on the VM component, seems its not ready after you updated Joomla 3.9.6
If i disable VirtueMart system plugin, the template style issue is fixed.
I suggest you to contact to the VM support team and explain this issue you are facing on site with error details showing in VM : http://prntscr.com/np6275
Regards