JA Simpli Template Manager is Broken

directivemsp

Hello, I have downloaded and installed your JA Simpli template. It appears the Template Manager is broken. For example, I have changed the logo in the backend and updated the colors, yet they are not updated on the site (unless I add my own custom css to override the template which is probably what I will do.) I found the issue, it is within the core files of the template. If you navigate here: /templates/ja_simpli/css and then edit this file: custom-styles.tpl.css it is broken - the logo code is not written properly, please see my screenshot: https://drive.google.com/a/directive.com/uc?id=1uWbRygCxLuBskdYd_DS-iU_2ABvKPGNM

Can you please provide the correct code and can you also make sure that that code is applied to the template in the next update? If I am to use this template for a client, and customize it with the template manager and then the template gets updated with the wrong code and it breaks, we will have a very unhappy client.

Please advise, thanks!

Ninja

directivemsp
Hi
Can you provide a temp super user access of the site via EDIT FIELDS option in first post.
I will check this issue directly on your site.
Kindly use the latest version of the template, there is no such issue report for this problem in new version.

directivemsp1

At first I downloaded and installed your latest version of the quickstart template files. There is no update for it, so it is the latest version. Then, just now, I downloaded and installed the regular Simpli (template files only) over the quickstart template files - also the most up to date version. Both of them do not have a working template manager. For example, I changed the logo in the template manager and the colors. In the template manager in the backend, it is showing up properly, on the frontend it is not. The colors should be: #13365e and #1ea6df but on the frontend, the main color is: #3498db. Please see my screenshot of the backend - template manager: https://drive.google.com/a/directive.com/uc?id=1jJVxPGp8BTgJys3Y2oyX9-9ZOAEhZbTa Please see my screenshot of the frontend: https://drive.google.com/a/directive.com/uc?id=1bpocPVveK9g9PUcdpn2VL6zka1XPrb It is not a cache issue as I have cleared the caches several times. The only way to change colors and logo is by using css and !important tags which is not best practice and I do not want to do that. I will provide the details of this website so you can take a look but the template manager is in fact broken. So it may be a new issue that I am reporting to you now.

directivemsp1

Also, I do not see a place to add the website details in my first post when I edit it. Please advise, thanks!

directivemsp1

I think I can't edit the original post because I had our email changed yesterday which must have also changed our username and account. Is there a place I can send you the website information securely?

aman204

directivemsp1 Hi

You can try and follow thread post (5 point) procedure to add details in edit fields

If still unable to find success, Let us know and our concerned team should be able to follow up and assist further by checking your user credentials

directivemsp1

Please complete this ticket, I cannot edit the fields for the website credentials so I will open a new ticket. I also cannot complete this ticket.