update PhP ruins front page of Grid4 template site

betsywallace

when I upgraded the version of php (to 7.1.30) on this GridFour website, the front page grid does not show up.

https://oasiswebdevelopment.com/gridfour/

Joomla version 3.9.8
Latest version of the GridFour Template.

Can you help me try to figure out what the problem is?

Thank you.
Elizabeth

aman204

betsywallace Hi

Can you also add your cPanel details in edit fields enabling us to troubleshoot the relative issue closely as mentioned whilst changing php version simultaneously

betsywallace

aman204

Here are the credentials for you to use to log into the control panel and into Joomla to see why the front grid does not show up on
https://oasiswebdevelopment.com/gridfour/. Thank you. Elizabeth

Gridfour Template Home Page:
https://oasiswebdevelopment.com/gridfour/

[Site details removed and added to edit fields for security and privacy reasons]

aman204

betsywallace Hi

Kindly recheck as neither the admin nor cPanel details are working as of currently

betsywallace

This GRID4 template website is in a directory that is on my website
http://www.oasiswebdevelopment.com
Therefore it shares the siteground log in credentials.

GRID4 WEBSITE

https://oasiswebdevelopment.com/gridfour/

[Info Removed by Mods]

betsywallace

Thank you for trying to help again

saguaros

betsywallace
Hi,

The hosting info seems not working, kindly check again?

And may I know how you update template, it seems that there is problem with the layout settings.

betsywallace

this is a totally unacceptable answer.. I know that the credentials are right on and since that you can not address my issue I will be leaving my membership.. shame on you

saguaros

betsywallace

Here is screenshot when I tried to login

betsywallace

Thank you for trying. It worked me once again though. You might try going here instead. It is a more direct route.

[info removed by Mods]

Please try again. Thank you.

betsywallace

OK I know you can not solve 2 problems at once…but just for diagnostics purposes for the home page not displaying the grid… now to get additional images in the right folder I have to log out and log in again in order for the pictures one at a time to go into the correct folder. Yikes please help solve the disappearing grid problem

Elizabeth

Thank you for trying. It worked me once again though. You might try going here instead. It is a more direct route.

Please try again. Thank you.

betsywallace

Hello, Please help me solve this....it is a very important, timely urgent situation. Thank you

saguaros

betsywallace
I still can't access your host, could you create a FTP account instead?

betsywallace

Thank you for your patience. I called the host, Siteground, and they turned off the plugin two factor authentication. They have asked me to ask you to try to log in again. And to take note of the error message should you not be able to log in...control panel login info given previously. website in question is in a directory named gridfour.

ftp login information is attached. Thank you.
Elizabeth

saguaros

Hi Elizabeth,

Pls don't add the login info in your reply as it's Public, you can edit Fields in your first post instead. I added for you.

For the issue on your site, it looks like there is conflict in JS, I'm working on it and will get back to you.

saguaros

Our friend Paul just updated the new version of this module into your site, it should be working now. Kindly check.

betsywallace

OMG Thank you sooo much. It is now working. All the best, Elizabeth