JA Image Hotspot bug

Weckermann

aktorred Same here, the markers for the tooltips on my website vanish after I moused over them. Please see http://www.schlaufuxx.de/index.php. How can I have the markers stay visible?

saguaros

Weckermann
Hi,

When I hover the marker, I still can see it displays there: http://prntscr.com/of2kah

Could you share screenshot of how it should be?

deevau

after update links (content type default) in pointer title are without function

Weckermann

saguaros Sorry the example is no longer valid. I downgraded to v1.1.4 yesterday because v1.1.5 didn't work.

Weckermann

saguaros Updated again, see schlaufuxx.de/index.php. Same issue.

aktorred

I send printscreen from the test server (behind the firewall). Because I'm still using an older version of the web, I can't send a link.
The bug is also reflected in the basic Protostar template.

saguaros

aktorred
Hi,

I can't replicate the same issue at my end, tested with both 1.1.4 and 1.1.5 versions.

Could you guys share the credentials of your site (URL + Admin + ftp account) via email: sales@joomlart.com ?

I will check what's wrong there.

aktorred

Sorry, it's not possible (ftp + admin). The bug is the same as at http://www.schlaufuxx.de/index.php.
After OnMousOver sets the javascript property of <span class = "bg point-img" ...> to "display: none".

saguaros

aktorred
I tested with Joomla 3.9.10 + default Joomla template - Protostar but it works fine: http://prntscr.com/ofnhw7

I need a closer look at your sites to detect this issue.

Weckermann

Yes please. Hope the access works which I've sent you thru email.

saguaros

Weckermann
Hi,

Which email did you send to? I check sales@joomlart.com but don't see it.

Weckermann

saguaros Yes I sent to sales@joomlart.com on 15th at 9:08 am CET. Re-sent it again in this minute, look for "Re: Credentials - Fw: [New Post] JA Image Hotspot bug" from my login e-mail address.

saguaros

Weckermann
Hi,

I got your email, could you grant super admin permission for the provided account also?

Let me check and will get back to you.

Weckermann

saguaros Super User permissions granted, same credentials.

saguaros

Weckermann
Thanks for the update, I'm working on this.

Weckermann

Yes, great. Waiting for your solution.

saguaros

Weckermann
It looks like that your site is using pretty old template as it's using Mootools which causes conflict with the jquery on your site now.

I will need to consult with our developer on this, give us more time.

Weckermann

Hi, thanks for the hint. Seems the problem is gone now. Checked my template as one of it's menu options comes with mootools as you've mentioned. Also, I can load jquery there as an option which is now activated. Or, your developers have done a good job. Don't know the reason exactly but the problem is solved. Thank you for your pro support!