- Edited
A customer complained when they registered on a client site: the confirmation message wrongly assumed the cost of registration.
Here's the scenario:
Registration for an exhibitor is $90. But if the exhibitor brings additional people to the event (group registration), each additional person is $40 (to cover their lunch, etc. - things all attendees are given).
This is set up by using the optional Group Registration Rates on the Discounts & Fees tab of the event creation. The Individual Registration Rate is $90, and I have a list of anywhere from 2 to 10 at a flat rate of $90 + $40 for each additional. I've been using this feature in DT Register for years.
Unfortunately, the [FEE BREAKDOWN] tag shows that as:
Payment Details:
Your total Registration cost: $ 130.00
Registration Fee: 2 x $ 65.00
Payment Type: Mail in Payment
Confirmation Number: GIPCC1554
The obvious problem is that it is NOT 2 x $ 65.00 - it is Registration = $90.00 and additional members at $40.00 each.
I don't expect DT Register's fields to know that or to figure it all out - but I also don't expect DT Register to decide that a $90 registration fee, when two are in a group, averages out to $65 per person.
If there had been three, it would be $170.00 total and show as 3 x $56.66666666666666, which would be ridiculous.
I assume this is hard-coded, and I would not expect you to customize it for me. But you definitely need to re-think the logic because I suspect this is how many people use the payment customizations.
Can you please work on these assumptions so that such things do not happen?
Thank you,
Ernie
