Not able to renew the template, displays the error mesage: Page 2

Not able to renew the template, displays the error mesage

glabex

Send me the link where to submit, as your site is mess, I am not able to locate anyhting..

Ninja

Kindly submit the credentials for staff https://cl.ly/3y3R0p24250G

glabex
Hi
You can see option in Edit fields in first post of this thread , where you already added site URL.

glabex


``` you send me the link to the page, where I have to submit credentials or path ot this page???
 
 There is no way for me to find it myself! I do not understand a dim form this video.

Ninja

glabex
Hi
Its the same page
In first post of this thread you can see the option : http://prntscr.com/pakvvv

glabex

I posted the credentials to level entrance. Please do not share these and any changes should be done with extra cousion, as it is production site!!!!

Cafefull please!!!!, remove credentials after accomplishing the update

Ninja

glabex
Hi
I checked your site and found you have not configured JA Extension manager yet
https://www.joomlart.com/update-steps
http://prntscr.com/pbj226
Kindly configure it with help of above link and update template.

glabex

I trid it many times, but it did nto work for me,

Pls configure if you can, otherwise I would rather switch to the difrrent template as maintain this take to mcuh time and effort.

glabex

Iam enetring the same credentials and save password to aIm using on joomla art website, but there but it doe snot work.

and agian this is the first time AIm having this kind of complications for 2 weeks to simply upadate th component. I do tno want to deal with this any more.. I would rather cancel and switch to the diffrent temaplte. it is not worth it.

Ninja

glabex
Hi

this is the first time AIm having this kind of complications for 2 weeks to simply upadate th component.

Kindly be patience, You pasted the issue on 18Sept. And i asked submit information after next day to check admin. I got admin login information today from you.

Also in your screenshot the error you shared is not from JAEM it only Joomla update error. JAEM is not cofigured et with Joomlart account.

Allow me to reset your Joomlart password and will put this information as in the given steps.

I will send you new password via your Registered email

Ninja

glabex
Hi
I configured JA Extension manager with your Joomlart account.
There is no error found.
http://prntscr.com/pbjiny
The new password is same as your site password you added, i sent it via Email too.
You can update the template now http://prntscr.com/pbjizk

Take a backup of site as you have not updated template from long time. Also take backup of custom changes.
Update will override the template files.

Regards

glabex

still the same error - https://prnt.sc/pbjmn2
tired...

Ninja

glabex
Hi
Joomla update is only for notifications.
Can you please check the link i sent for update steps?
Go to Components > JA Extension manager > Templates > JA Intranet > check for updates .

Here is my skype : live:pankajsharma21
if you still not able to get what is JA Extension manager, i will share my screen with you to show it.

Regards

glabex

Hi, I provided you access details, can you update it? If it so complicated, can you do it?
I still see the following error - https://prnt.sc/pe3uck

Sorry i do not have tome to skyping, not sure if I need this software if it requires so much effort for simple update!

Please udpate it or just process the refund, I will switch to easysocial template. maybe your product for more mature web developers. I can not nail it anyway..

Thank you

Ninja

glabex
Hi
Process is very simple : https://www.joomlart.com/update-steps
I am not sure why you are not using JA Extension manager and always trying to update template via Joomla updates.

Joomla updates only used for update Notification.

On your request i updated template from JA Extension manager component : http://prntscr.com/pe45qx

glabex

Hello,

I am not satisfied with the template neighter with the support, after update the activity stream and user pages get all screwed up.
On you website you notified that the template is ready for easysocial 2 edition, while the template can not handle simple styling, is not optimized for modules as well. Update get arised additional styles and google analytic scrip which I have embded, This th very bad product and very bad support.
https://prnt.sc/pff9ov

ja-developer

glabex Hello,

Our refund policy only covers up to 7 days after purchase. As you made your purchase nearly 1 month ago (09/18/19), you are no longer eligible for refund request.

In this thread our staff Pankaj has alway been following you up properly, there was never an instance where he ignored your replies and he even offered to assist you personally via Skype. So I think it might not be fair that you deemed his effort as very bad support.

As refund is not an option, we will continue to provide support with the whatever issue you have. Please trust that we are determined to assist until all your problems are solved.

To avoid confusion with the previous topic, I think it's best that you open a brand-new topic for your new issue after update.

glabex

Hello, I am not satisfied with the template is not working correctly for the number of items and modules, for example the reccomendation module is off - https://prnt.sc/pj55k4

Status field doe snot look good as well. You reported that it updated properly for easysocial 2.0, while it is not.

I would like to receive the refund.

glabex

And regarding the support, I was tryign to update the template for 2 weeks period, and it still not properly set up. BEcause I guess it doe snot work for easysocial regardless of your proclamination.

Regarding the US customer laws, any products could be retunred within 30 days period without any explanation.

I did not receive your last message to my meail address for some reason, and was able to see it only by loging in.

Also have reset my password, which is unfair, so I was not able to login.

Please refund, otherwise I would need to go through the financial instituation.

While your product doe snot fir easysocial any longer, I would need to install diffrent template.

Thank you for understanding.

saguaros

Hi glabex

As Nic mentioned above, the refund is not an option here, pls create a new topic and describe the problem you have with Easysocial in more details so we can help you out.

Regards

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