Error when editing a page in JA Builder - Please advise ASAP

saguaros

romolo
Hi

It seems not load the main body block, could you share the FTP account also?

romolo

saguaros Hi, sure, please see updated details above^

Thanks

romolo

Hi,

Please can we have an update?

Thanks

saguaros

romolo
Hi,

Thanks for the info, this is a weird issue, pls give me more time.

romolo

Hi @saguaros,

Please can we have an update on this?

Thanks

romolo

????

aman204

romolo You may also kindly try to have JA Builder version upgraded to latest version i.e.version 1.1.5 as the same has been improved and updated for various bug fixes to see if it helps in resolving the distinct issue

https://www.joomlart.com/updates/weekend-updates-ja-builder-4-jomsocial-themes-dt-register-updated-and-more

JA Joomla page builder version 1.1.5

Search doesn't work on JA Builder page
Notice messages in PHP7
Free user can't edit free container slideshow block
Checkbox to accept the privacy policy in contact form
Menu in Header 3 & 5 blocks doesn't work on mobile
Wrong link for LinkedIn in footer 1 block
Can not install JA Builder Quick Icons module
Video overlay type

saguaros

Hi,

I'm working with the developer on this issue, pls stay tuned.

romolo

Hi, this is still a problem for our client, even after updating...

"Cannot render block [layout.mainbody] TypeError: Cannot read property 'type' of undefined"

Please advise ASAP.

Thanks

romolo

5 Days on, please can we have an update...

saguaros

romolo
Hi,

I can't access FTP account again, could you help to re-check it?

romolo

saguaros Hi, please try again now, I have unlocked FTP.

dboggs

Having the same issue, ever get resolved?

saguaros

dboggs

You can create a new discussion and share the credentials of your site: URL, Admin + FTP account so I can check.

dboggs

I develop on a local machine, especially when I am early in the process and doing discovery and to be bluntly honest, I have not been impressed with the support I have received, premium or otherwise. saguaros

saguaros

dboggs

Hi,

We're sorry for the issue you're facing but somehow it happens on your site specific so it'll be great if you can put your site online and share me the credentials so I can investigate further.

Regards

dboggs

It would be great if you actually posted the solution/resolution to the issue the initial user was having.

teitbite

dboggs Hi. I'll join the conversation. Please tell me the exact url You are having this problem with. I've been clicking through Your site and no issue mentioned been spotted.

Maybe it was resolved by the time I checked or I'm at the wrong place, but a page /news is ok when I look.

Also I've noticed one more issue on Your site in one of the links on /news page. Please add this to css to correct huge images being shown on some pages:

.jub-block img {
    max-width: 100%;
}

dboggs

You are on the wrong site as the issue I am having in on a local machine that is not accessible, I clearly stated this a couple of posts up.

teitbite

dboggs Hi. Och, ok, but the fix for images I've mentioned is for site mentioned in Your first post. Unfortunately a solution to an issue of the site hosted locally may not be possible since we do not even have a way of checking what can be causing it. Please move it to a live server so I'll be able to investigate.