Contact Form does not work anymore

messemarketing

Hi,
After working on the template I suddenly cannot access my contact form anymore.
Thank you very much for helping me out.
Hanno

Ninja

messemarketing
Hi
Can you unblock my IP so i can access your site admin side.
114.134.25.239

http://prntscr.com/q4sxo6

If you have any security enabled that not allow any other country user to access admin panel, kindly disable it.

Make sure you are using latest version of template and T3.

messemarketing

Hi Pankaj, thank you for answering. I don't know how to unblock your IP.
I tried adding a ht.access file to the administrator directory..... but afterwords I couldn't log in.
I have no security enabled.
Any ideas ?
Best regards
Hanno

Ninja

messemarketing
Hi
You are using very old version of T3 and template also need update
Kindly take backup of site and update to latest version via JAEM or download and install latest updates :
https://www.joomlart.com/member/downloads/joomlart/joomla-templates/ja-biz

messemarketing

Hi,
I uploaded the files into the repository but from there I don't know how to go on.
It doesn't update .

messemarketing

Did you actually manage to enter as administrator/superuser to my site ?
Thank you.

Ninja

messemarketing
Hi
here are the steps to update via JAEM : https://www.joomlart.com/update-steps
Or you can simply download and install it via Joomla like any extension install.

messemarketing

Hi Pankaj,
after uptdating T3 and other modules the contact form is working fine again. I guess I understand now, that updating the template without updating T3 was the problem.
However I am very much impressed by the speed of your understanding and your thoughtful support.
Thank you very much for you help !!!
Best regards
Hanno

Ninja

messemarketing
You are welcome!
Always keep the extension and template updated, Each new version has bug fixes and latest Joomla compatibility.

Regards