On smartphone space beetween Ads

yodam1

Hi,
When I resize the window at "smartphone size" I have small banners and large space between them.
How to don't have this large space and big banners linke in computers size?

Please not post images of my site here

Big computer screen (it's really nice)

Small smartphone screen (it's not good)

Thanks!

Ninja

yodam1
Hi
Kindly share the Page URL on which you have this issue present?
I have not found it on your site homepage.

Ninja

yodam1
The site is still not opening.
Location India, Vietnam.

yodam1

Hi,
Simply the ad agency campaign expired (I don't know why). Sorry for that.

Now look at the default page and reducing the window you will see

Thanks!

Ninja

yodam1
Hi
You are not using different ad zone, its only one ad that has multiple images.
And using a min height style kindly check the ad code and removed min height you may added a size of the ads in zone options.

yodam1

Hi,
Yesterday i have an expire in Ads at 2025. And today I don't see my Ads. It's the second time it happens. Can you check it? (Sorry)

Ninja

yodam1
Hi
The campaign is expired, Kindly add a new campaign and assign the zone and banner to it.

yodam1

Yes is true but I used 2025... why expired in 2 hours?!? Now I show what I did step by step with images (I've found also a bug)

1) I've created a campaign named PANKAJ. There is not the field of end date and if I click on add package I will have the error on 1B

1B ) Error clicking on add package

2) I edited the package and start and end date are blank. So why in some hours the banners expire?

3) Now I did a new try and edited the two field of point 2 using the year 2025 as end

4) I've saved correctly

5) Now ads are visible on front end until midnight (?!?)

6) If I return to edit package look at the dates I filled before:

UPDATE) Now on my country is 01:16am and Ads expired. Look at pictures:

Please look also if you can solve the first problem I've asked on first post

Thanks!!

Ninja

yodam1
Hi
I shared the issue details to dev team to look on the DB issue and fixes.

yodam1

Hi,
I've found a new bug.

On ended campaigns you can change the end date and save, but the campaign doesn't restart, so it seem if a campaign end because you filled with a wrong date you can change the date and extend the ended campaign but you can not:

This is an unconsistent state of Ad Agency as you can see in pictures

Thanks!

Ninja

yodam1
Hi
Your sote has a plugin system page load progress that adding more impression and making the ad expire before expire date. Disable it and check.

yodam1

Ninja No Pankaj because I opened this topic before install the page load progress. We noticed the problem 7 days ago but I've installed this plugin 2 days ago. Consider also the "5 days ago" post

1) Now I've created the campaign "PANKAJ 2" with the page load plugin disabled

2) 00:01 AM and the banners are expired as always

Thanks!

Ninja

yodam1
Hi
Campaign expired as its showing the impression limit is completed 1000
http://prntscr.com/qcbnsm

Update: our dev checked your site on local host and there is no issue, on your server with each refresh of
/components/com_community/assets/emoticons/jomsoical-emoji.png its increasing more impression, seems something wrong at your server side.
Can you check the back on local and take a test.

yodam1

Sorry I didn't understood. What can I do? impressions must change when someone click on advertising images so why it change when jomsocial-emoji.png is loaded?!?

How can I do the same test of your developers?

Thanks!

Ninja

yodam1
Hi
this is not happening on local host with your site backup. Kindly create a campaign for Click packages not for impressions.
You can install your site backup on different server or localhost. There is no issue found.

yodam1

Hi,
I've called the hosting company and there were security problems so some BOT accessed the site making the impressions increment.

Can you now solve the first graphical problem I had at start? note that to access my site that the .htaccess password is reenabled

Thank you for the help and the incredible expertise you always demonstrate

Ninja

yodam1
Hi
Your site looks down :
Kindly check.

yodam1

Ninja

please remove the screenshot.

Have you used .htaccess user and password I gave you in fields?

I've called the hosting company and the site is accessible also from far countries

Thanks!

yodam1

Ninja Try now. I've used the Vietnam proxy 27.72.29.159 port: 8080

from here: https://www.proxynova.com/proxy-server-list/country-vn/

using the firefox plugin "Foxy Proxy"

If you see a white page press Ctrl- F5 and insert user and password fields (the .htaccess)

Look also at other tickets I've opened

Thanks!

Ninja

yodam1
Hi
Site is opening but there is no ad showing http://prntscr.com/qdc1t5
maybe your campaign expired. create a campaign for clicks.

yodam1

Ninja Done. Now it's a click campaign. So now you can answer to my first question

But if Internet BOTs can consume my Impressions campaigns how can I use impressions campaigns?

Thanks!