Buildr Template style design page is missing the grid rows

NickMo1

Hi,
It seems the Buildr template has been upset (again) by an update (Joomla?).
The Template style design page is missing the grid rows (see image attached).
It's happened before, but I can't remember what the solution was.
Please let me know how to fix this.
Thanks, Nick

NickMo1

Forgot to mention: Joomla 3.9.14 and Buildr 1.4.1

saguaros

Hi NickMo1

Do you have backup of your site? try to copy the 'settings' folder of template in the old site: /templates/buildr/settings/

and paste to the new updated site.

And let me know how it goes.

NickMo1

Saguaros,
Thanks for getting back to me,
I did that with a couple of backups, but the problem remains.

saguaros

NickMo1

Do you have backup of your site before updating Joomla?

Kindly share with me so I can try at my end to see what's wrong here.

NickMo1

Sorry for the delay. I have included admin details for you to access the site.

saguaros

NickMo1

It seems that you already updated template in current site, could you share the backup of the old site (not update template) so I will try to update at my local and see how it goes. If there is issue, I will check with the dev team to fix it.

NickMo1

Can I attach the Akeeba jpa file here (security)? It's 135Mb

saguaros

NickMo1
You can share to this email: sales@joomlart.com and remember to include URL of this topic so I can check.

NickMo1

Saguaros,
I have just discovered that another of my sites that uses the Buildr-backgrounder template is showing the same problem (J! 3.9.14 and Buildr 1.4.1).
I did not check if the the problem was there before the Joomla update (I updated this site today).
Please have your dev team look into this as it is the same problem on two sites with the same Buildr template theme.
Thanks.

NickMo1

I don't know if this helps: I have installed a backup of one of the trouble sites on my local computer.
It has the same problem as above.
This time it's running J! 3.9.6 and Buildr 1.4.1

NickMo1

All OK now.
Needed to install the latest zengrid framework. Lesson learned.

saguaros

NickMo1

Glad to hear that!