Hi!

We see that only bookings with succesful payment show up under Records in DT Register. Bookings with 'expired' payments show up in Mollie, but not in DT Register. Of course I filter the Records to 'In Complete' or 'Pending' but nothing shows up there.

Can you look at this problem and maybe fix this? We want to see unsuccesful bookings, so we are able to contact the customer and maybe help them complete the booking.

    6 days later

    Hi webcasebv

    Could you tell us the record (of which event) that don't show in Record list of DT Register?

      Hi @saguaros,

      Well, that's hard to say. As you can see, DT Register seems to not pass any info to Mollie in these cases. So as you can see, we see only the amount that the customer was willing to pay. We don't see who the customer was or what event he wanted to book.

      So, these bookings are all not confirmed; the customer got as far as the checkout and for some reason got stuck (or decided not to book after all).

      4 days later

      Hi webcasebv

      I've passed this to our developer for further checking, kindly wait.

      Could you share the FTP account also? and tell me the event so I can replicate the same issue.

          saguaros Thanks. I have added FTP credentials. As I wrote before, we only see these in Mollie, not in DT Register. So again, I can't say what events, or what users, or anything.

          Please keep me posted.

            7 days later
            7 days later

            webcasebv
            Hi,

            As i check, mollie doesn't support api to log expired orders. So in this case, dt register can do nothing.

              7 days later

              Hi!

              Sorry for the delay, but I have checked with mollie. This is what they told me:

              I have checked the transactions and see that the payments that we have made have successfully invoked the webhook. Below I will mention the transaction ID of a number of random moments with the time at which we called the webhook.

              • tr_wHacdhD8uN - Wed 15 Jan 2020 20:46:13
              • tr_rp4u2Ag3Hs - Tue 21 Jan 2020 22:09:10
              • tr_DTkkdBh8ya - Thu 23 Jan 2020 21:23:09
              • tr_AgrbBhwSKz - Sat 25 Jan 2020 11:46:07
              • tr_pbRhwPzg2c - Wed 29 Jan 2020 02:56:09
              • tr_fn9h9mVjye - Wed 29 Jan 2020 14:54:11
              • tr_6TmCNUKHuM - Thu 30 Jan 2020 15:45:07
              • tr_P6k9WUUnmg - Tue 4 Feb 2020 11:51:15
              • tr_wHDvNQvKBW - Tue 4 Feb 2020 13:01:12

              The transactions mentioned are all expired payments. We call your webhook at the time of expiration. This has been successful every time (we receive 'OK 200' from your server).

              We therefore advise you to view the log files of the above moments. That way you can find out what happens on the server. The idea is that the database will be updated when we call on the webhook.

              So please, check why DT Register does not update the database as this should be possible according to Mollie.

                webcasebv

                Hi, for now DT Register couldn't catch expired payments. Only paid, failed, canceled.

                If you want to see unsuccesful bookings, you can open table #__ja_payment_transaction on mysql database.

                We store all transactions there.

                  Please strongly consider to make expired payments visible in administrator. We do not want our client to access database tables for obvious reasons.

                    webcasebv
                    Hi,
                    You can make a custom joomla component to display those payment logs.
                    It's easy, i think.

                      Thanks for the suggestion. But I think it is even easier for DTH Development to include the filter option 'Expired' and show the expired records.

                      Write a Reply...
                      You need to Login to view replies.