Hi bbrad21
Could you check the ftp account again? as the provided info doesn't work.
saguaros Hi, So sorry for the trouble. I just updated the SFTP info. Could you try again? Thank you!
hi saguaros , is it possible to look at this soon? Not sure if I need to open a new ticket...
Hi, So sorry for the trouble. I just updated the SFTP info. Could you try again? Thank you!
I got the info, let me check and will get back to you.
saguaros would you be able to let me know an estimated time you'd be able to look at this? Thanks again, Bill
The provided admin account doesnt' work now, could you check again? https://prnt.sc/qr25lp
saguaros hmmm, just checked it now and changed the password. can you try again?
I noticed that after you hit "login" it looks like it failed BUT go back a page and you should be in. Weird error going on there too.
Here's a link to a video that shows logging in and the error I'm seeing. Hope that it helps: http://qa.mgsgov.com/error.mov
It always shows this error when I try to login backend of your site: https://prnt.sc/qtrr97
Is there any restriction for IP from Vietnam? I'm based in here, pls add exception if any.
Hi, I'm seeing that error too, but! Can you try what I did in the video above? When it throws the error you're seeing, either hit the browser back button of try to go directly to https://www.qa.mgsgov.com/administrator/ , try it once or twice. It always works for me. thank you for your patience with this!
bbrad21
Do you have any other admin account? It's hard to guess the issue without seeing it closely.