Hi smg944

Kindly share the admin + FTP account of your site and tell me the event that I can replicate this issue so I can check.

Regards

    7 days later

    Hi,
    did you get the site informations???

    OK, what's happening with this issue. No reply in 10 days, are you guys on vacation or have you close the shop??? Please let me know...

      Hi smg944

      Somehow I missed your thread, I'm sorry for that. Let me check and will get back to you soon.

        9 days later

        Hi smg944

        I checked your site but there seems to be issue here when registrants don't click the return to merchant button. The team is working on it, kindly wait.

          smg944

          In your paypal account, did you try to enable IPN?

          It will help on this case when registrant doesn't click Return to Merchant button after checkout.

            Yes, IPN was on and even if they don't press "Return to merchant" I receive an IPN that is the only feedback I get for the transaction.
            If possible, I would suggest recording the order before the payment is done (When the user press Paypal button). At least I would have all the info and I could confirm that the payment is received...

              smg944

              Could you try to take a backup of your site and install latest version for DT Register component + JA Payment Gateway plugin?

              It looks like you're using old versions now.

              Regards

                I did upgrade DTregister and JAPayament and I have a "1054 Unknown column 'bundle_id' in 'field list'" when clicking on any events...
                I tried upgrading all components without success.

                  smg944

                  How did you upgrade?

                  Could I install latest version into your site?

                    I used the Jommlart extension manager.
                    Yes, you can install it, it's a test site...

                      smg944

                      I re-installed DT Register component and JA Payment Gateway plugin for you and made a test registration for the event: Test 2020-Fee , I don't click the 'Return to Merchant' button but the record is created properly in DT Register now.

                      Kindly check again.

                        Hi Saguaros,
                        thanks for the update and yes it works. Now can you tell me how you did it? Did you uninstall DTRegister and JA Payment and then reinstal them? I have to be sure before trying on my main site.
                        Tks in advance.

                          smg944

                          I simply installed the latest version of DT Register component and JA Payment Gateway plugin.

                            Write a Reply...
                            You need to Login to view replies.