Difference in field ordering between administrator and registration form

webcasebv

Hello,

We use DT Register 4.2.6.

We have a list couple of Custom Fields in place. I have added a few more today and changed the order in the back-end.

When I log in to the front-end and check the User Profile, fields appear in the right order.

Now, when I go to the event registration form, the fields appear at the bottom of the form and not in the set order.

How can we fix this?

webcasebv

saguaros

webcasebv

Could you tell me the fields you're mentioning? and the order you wish so I can check.

webcasebv

saguaros Please respond to this thread, thanks.

webcasebv

Thanks, I have just added site info in the ticket so you can take a look.

I added the fields:
address
address 2
city
zip
state (as a conditional field under 'country')
ReturningCompanion

In DT Register > Fields the ordering is fine.

But in the registrationform on the website all the new fields are placed at the bottom of the form.

In addition: the State field is conditional to Country and should only appear when 'United States' is selected. But is shows always.

saguaros

webcasebv In DT Register > Fields the ordering is fine.

But in the registrationform on the website all the new fields are placed at the bottom of the form.

In addition: the State field is conditional to Country and should only appear when 'United States' is selected. But is shows always.

May I know which event I can see the issue?

I tried this event: /program?task=register.register&eventId=59 but all fields seems to be fine now.

webcasebv

Please report.

webcasebv

saguaros I followed your link and I see a complete other field ordering in the registrationform, compared to the field ordering in the administrator.

saguaros

webcasebv

It looks like when you edit a Field and set as default for All events, this field will show at the bottom of form.

Pls try this way: when edit a field, set 'All Events' to 'NO'

It will not affect the ordering in form on frontend.

webcasebv

saguaros what are further consequenses when changing this setting? My guess is that the field don't show on all events anymore? What is this setting for then?

saguaros

webcasebv

This 'All Events' option means that this field will be automatically enabled for all events - this meant to new field you create.

If you're already enabled this field in events, and you set this 'All Events' to No, this field is not be affected in event, it's still being enabled.

That's why I suggest that if you edit a field, pls set this option (All Events) to No.

I hope it makes senses.

webcasebv

saguaros thanks. I have changed field properties for the fields involved, as you suggestes. Cleared website and browser cache.

Still, front end in the registration forms these fields populate at the bottom of the form, in stead of in the order we gave them in field management.

saguaros

webcasebv Still, front end in the registration forms these fields populate at the bottom of the form, in stead of in the order we gave them in field management.

Could you tell me the field you changed so I can replicate it?

webcasebv

saguaros

address
address 2
city
zip
state (as a conditional field under 'country')
ReturningCompanion

saguaros

webcasebv

Could you try with another browser? I just tried to edit the 'Address' field but on frontend, this field still shows in the same order as before editing: https://prnt.sc/rm977b

webcasebv

saguaros I don't understand your point.

Do you see the ordering in fields management? And:
Do you see the ordering of the fields in the reservation form (good example is the billing person)?
Do you see that there is a difference in the ordering between the two?

That is what we want to have fixed.

ps. Have you tried to replicate this in our test site?

saguaros

webcasebv

Yes, I'm checking on your dev site.

The field ordering in registration form will inherit the order under DT Register > Events > open an event > Fields tab of that event, this order will be used in priority rather than order under DT Register > Field management.

Pls tell me the order you want, I will try to re-order them and see how it goes.

webcasebv

saguaros we want the order in the registration form to be like the order in DT Register > Field management.

saguaros

Hi webcasebv

As I mentioned above, the order in reg form will inherit order in Event > Fields in priority so I just re-order fields of this event: https://gaysailtest.webcase-development.nl/program/gaysail-exclusive-st-martin/register

and it looks fine now

Pls check.

webcasebv

saguaros Ah, finally I see how this works. Thanks!