Infinity Template Icons not showing - produces system errors

shanenefdt

Warning
JFile: :read: Unable to open file: /home/firesysb/public_html/code.ionicframework.com/ionicons/2.0.1/css/ionicons.min.css

This error is reported when an invalid user attempts to login.

Also, the icons are showing with the local version - and it works well. However, with the live site, the icons are not showing - I've compared the configuration between the two and they are identical - have scrutinized the documentation - no success as yet.

saguaros

Hi shanenefdt

I can access your site within the first load but when I navigate to login page or backend, it notices timeout error: https://prnt.sc/r1jsf6

Could you check?

shanenefdt

saguaros its loading fine from my side... please recheck.

saguaros

shanenefdt

I still face the same issue or there maybe restriction for IP from my place?

If yes, pls add exception for my IPs here: 113.190.254.239 / 118.70.176.221

shanenefdt

saguaros the IP addresses have been checked and are not blacklisted - so no restrictions - I have also conducted a traceroute from Europe and there seems to be no access problems. I see that you did manage to log into the admin panel. Is your access difficulty with the ftp?

saguaros

shanenefdt

As I mentioned in my previous post, firstly, I can log into admin panel, but when I tried to navigate to other section like template settings, your site keeps loading and notice timeout error.

At this moment, when I reply here, I can't access frontend of your site either.

shanenefdt

Please try again - my ISP has affirmed that they were in fact blocked due to the timeout errors and these have now been whitelisted. Please confirm if you have access.

saguaros

shanenefdt

It due to the css compression, I added this css file to exclude it when compression:

and it's working now: https://prnt.sc/r3tggs

shanenefdt

Thank you! Its looking and working so much better now - the issue has been resolved.