Problem Pop Up Continue Shopping/Show cart: image 404

alceste

Hello,
We have a problem with the Pop Up Continue Shopping/Show cart.
The image fancy_close.png not appears.

Failed to load resource the image fancy_close.png: the server responded with a status of 404

Best Regards

saguaros

Hi alceste

Did you customize this popup? as it looks different from our demo: https://prnt.sc/re47ay the mockup is also different.

alceste

saguaros
Hello. No. I only modified the position of the "nul image" "close" and now appears on bellow because as you can see in our screen shot, it was above the text "show cart" and was not possible to read it ok. But I not modifie that if it can appears like your demo. I remmember we had the same problem before. After update Joomla and Virtuemart it appears again. Thanks!

saguaros

alceste

The markup seems to be different, could you share the ftp account also?

alceste

Hello, I add the FTP account, the password I think is the same than the Site admin account. If you have some problem inform me. Thanks!

saguaros

alceste

I can't access ftp account:

Status:      	Resolving address of acudam.root
Status:      	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:        	Could not connect to server
Status:      	Waiting to retry...

Pls help to check again.

alceste

Hello, sorry. I have wrote a wrong FTP user and password to FTP access. Now they are the correct ones. Please, try again. I hope now will run nice. Thanks.

saguaros

alceste

Still no luck:

Status:      	Resolving address of acudam.root
Status:      	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:        	Could not connect to server
Status:      	Waiting to retry...

alceste

Hello, I verified the data to access and all is ok. I can access. The problem must be another. We need your IP number in order the hosting see it. You can use this link:
https://ciberprotector.com/IP
Thanks

saguaros

alceste

I don't have static IP, could you whitelist IP from Vietnam?

alceste

Hello, normally your account ftp can access from all the world. Also we leaved the restrictions from Vietnam. Normally you can connect if use the last credentials that we wrote in a private area. Are after the words: " / FTP user:.... etc ". (The credentials they are before is to admin access, not to FTP access!). The tecnics of hosting say me that they access without problem. Please, try again. If not runs, I don't know what to do.
Thanks!

saguaros

alceste

I still face the same error, here is my IP address: 14.239.118.16

but it's not static IP so it may change tomorrow

alceste

Hello, I added your IP
Thanks

saguaros

alceste

My IP changed: 84.17.57.35

Do you use skype? you can reach me via hiennm88 so I can ask for help to whitelist IP directly.

alceste

Hello, don't worry. Is not a very hard problem. It's too difficult give you access and we prefer restrict again the access by countries etc to security reasons. I will try to solve it myself. We have the same problem before update and I remember was solved when we find the image and copy it in another directory. If you can give me some help without connect with our hosting we will be thankful ;-)

Best regards

saguaros

alceste

It's quite hard to check without seeing that closely. As I mentioned above, the markup seems a bit different with our demo site, here is screenshot of settings of our demo site in VM configuration:

You can compare with your site.

alceste

saguaros
Hello, sorry for the delay to answer. When I check Fancy Box it appears ok, thanks. I was forget to select it. Now it's solved!