- Edited
Hello,
We have a problem with the Pop Up Continue Shopping/Show cart.
The image fancy_close.png not appears.
Failed to load resource the image fancy_close.png: the server responded with a status of 404
Best Regards
Hello,
We have a problem with the Pop Up Continue Shopping/Show cart.
The image fancy_close.png not appears.
Failed to load resource the image fancy_close.png: the server responded with a status of 404
Best Regards
Hi alceste
Did you customize this popup? as it looks different from our demo: https://prnt.sc/re47ay the mockup is also different.
saguaros
Hello. No. I only modified the position of the "nul image" "close" and now appears on bellow because as you can see in our screen shot, it was above the text "show cart" and was not possible to read it ok. But I not modifie that if it can appears like your demo. I remmember we had the same problem before. After update Joomla and Virtuemart it appears again. Thanks!
Hello, I add the FTP account, the password I think is the same than the Site admin account. If you have some problem inform me. Thanks!
Hello, sorry. I have wrote a wrong FTP user and password to FTP access. Now they are the correct ones. Please, try again. I hope now will run nice. Thanks.
Hello, I verified the data to access and all is ok. I can access. The problem must be another. We need your IP number in order the hosting see it. You can use this link:
https://ciberprotector.com/IP
Thanks
Hello, normally your account ftp can access from all the world. Also we leaved the restrictions from Vietnam. Normally you can connect if use the last credentials that we wrote in a private area. Are after the words: " / FTP user:.... etc ". (The credentials they are before is to admin access, not to FTP access!). The tecnics of hosting say me that they access without problem. Please, try again. If not runs, I don't know what to do.
Thanks!
Hello, I added your IP
Thanks
Hello, don't worry. Is not a very hard problem. It's too difficult give you access and we prefer restrict again the access by countries etc to security reasons. I will try to solve it myself. We have the same problem before update and I remember was solved when we find the image and copy it in another directory. If you can give me some help without connect with our hosting we will be thankful ;-)
Best regards