Charged twice

brandmates

Hello there,

I have problem with my subcription plan on Gavick.com. I have been charged twice for 89 USD and 89 USD again in the same day, why ? ... I was subscribe for total pay just 89 USD for GK Pro Plan.

See attachment, please.

Hope it will be solved quickly!

Best regards, Jan

ja-developer

brandmates Hi

We only received one payment from jan@brandmates.cz for GK Pro membership. No other payment was made.

You may want to call your bank to confirm.

brandmates

Hi! So they (bank) replied that one payment is charged and the second payment is blocked and is waiting for being charged. You have to cancel that blockation by sending mail to aneta.belingerova@fio.cz.

Here is their message (translated from czech):

Dear Mr. Trávníček,

Thank you for your inquiry. Unfortunately, this payment can not be canceled. The amount that is blocked for payment card transactions and is not to be posted will either be canceled either by the merchant or by the expiration of 30 days.

If you could get a message from a merchant that he will not claim the amount, please send us the communication to chomutov@fio.cz.

Thank you for your understanding.

If you have any further questions, do not hesitate to contact us.

Regards

Bc. Aneta Belinger, client worker
tel .: +420 224 346 984-5, e-mail: chomutov@fio.cz
Fio Bank, a.s., Square 1 May 91, 430 01 Chomutov
http://www.fio.cz

ja-developer

brandmates Do we send email to aneta.belingerova@fio.cz or chomutov@fio.cz ? Both these emails were mentioned in your post.

paulus1031

Thanks for the update - I've asked the system admin to reply as soon as she can

Cheers
Paul

brandmates

Hi, I think it does not matter... but maybe you can use both these adresses.

Thank you, Jan

ja-developer

brandmates We've just sent them email.