Ad Agency Zone cause front end template blank pages

tsdky2016

When Extensions>>Manage>>Ad Agency Zone is on most of my pages go blank. With it off everything is fine.

I have contacted my template supplier about the Debug results below. Yours are included as well:

Twig\Error\RuntimeError thrown with message "An exception has been thrown during the rendering of a template ("Unknown or unexpected type: 221")."

Stacktrace:
#62 Twig\Error\RuntimeError in /home/thesocia/public_html/media/gantry5/engines/nucleus/particles/position.html.twig:4
#61 MaxMind\Db\Reader\InvalidDatabaseException in /home/thesocia/public_html/geoip/vendor/maxmind-db/reader/src/MaxMind/Db/Reader/Decoder.php:149
#60 MaxMind\Db\Reader\Decoder:decodeByType in /home/thesocia/public_html/geoip/vendor/maxmind-db/reader/src/MaxMind/Db/Reader/Decoder.php:113
#59 MaxMind\Db\Reader\Decoder:decode in /home/thesocia/public_html/geoip/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php:251
#58 MaxMind\Db\Reader:resolveDataPointer in /home/thesocia/public_html/geoip/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php:146
#57 MaxMind\Db\Reader:getWithPrefixLen in /home/thesocia/public_html/geoip/src/Database/Reader.php:246
#56 GeoIp2\Database\Reader:getRecord in /home/thesocia/public_html/geoip/src/Database/Reader.php:217
#55 GeoIp2\Database\Reader:modelFor in /home/thesocia/public_html/geoip/src/Database/Reader.php:73
#54 GeoIp2\Database\Reader:city in /home/thesocia/public_html/components/com_adagency/helpers/stats_count.php:53
#53 geo in /home/thesocia/public_html/modules/mod_ijoomla_adagency_zone/helper.php:416
#52 modAdAgencyZoneHelper:getParams in /home/thesocia/public_html/modules/mod_ijoomla_adagency_zone/mod_ijoomla_adagency_zone.php:26
#51 include in /home/thesocia/public_html/libraries/src/Helper/ModuleHelper.php:200
#50 Joomla\CMS\Helper\ModuleHelper:renderModule in /home/thesocia/public_html/libraries/src/Document/Renderer/Html/ModuleRenderer.php:98
#49 Joomla\CMS\Document\Renderer\Html\ModuleRenderer:render in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Framework/Platform.php:195
#48 Gantry\Framework\Platform:displayModule in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Framework/Platform.php:234
#47 Gantry\Framework\Platform:displayModules in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:704
#46 Twig\Template:getAttribute in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/9f/9f3287d2564a60608b2c5a70f8fec351a31e752655ca6329d6cf5ac774c8add2.php:43
#45 __TwigTemplate_80bbe63a34aa0888ee900c6ce226bcfd6a4fbe12af78d6fbcccd472b3bf853a0:block_particle in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:216
#44 Twig\Template:displayBlock in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/cc/cc7ad0a3c08b85670f4b0be68684714776fba7be2efec9dcca0b894a4fa43604.php:73
#43 __TwigTemplate_e3938052c31ec98b323acd86c7fc008de4551a9c02b581a0dbe7e3d0a8139468:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#42 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#41 Twig\Template:display in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/9f/9f3287d2564a60608b2c5a70f8fec351a31e752655ca6329d6cf5ac774c8add2.php:35
#40 __TwigTemplate_80bbe63a34aa0888ee900c6ce226bcfd6a4fbe12af78d6fbcccd472b3bf853a0:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#39 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#38 Twig\Template:display in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/48/48a87bcfd7b56029bc51933609ed56caf6486223ca5c1d07b1d9cd14ede2f942.php:53
#37 __TwigTemplate_03d35bcaced9028f6c9548933200c12e9b70a1f8c97fb117ba5d1b9375b9cd39:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#36 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#35 Twig\Template:display in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:434
#34 Twig\Template:render in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/TemplateWrapper.php:47
#33 Twig\TemplateWrapper:render in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Environment.php:384
#32 Twig\Environment:render in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/AbstractTheme.php:163
#31 Gantry\Component\Theme\AbstractTheme:render in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:767
#30 Gantry\Framework\Theme:getContent in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:666
#29 Gantry\Framework\Theme:renderContent in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:593
#28 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#27 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#26 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#25 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#24 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#23 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:579
#22 Gantry\Framework\Theme:prepareLayout in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php:422
#21 Gantry\Framework\Theme:segments in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:702
#20 Twig\Template:getAttribute in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/2e/2e056b6a7e1a9712a15af2cbe764bcc24bf2d33ce941a0fe6b44bb6ea82173dc.php:47
#19 __TwigTemplate_8aa51dd43347d72637a4795ea9b21785733f56e7ebc790d854cbf2cd09a5e315:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#18 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#17 Twig\Template:display in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/7d/7d494e6088cfa6a2a179d724c98f41260204973914f54436be6a602ebcff09ad.php:35
#16 __TwigTemplate_78fd03f64e40164dc065e29517242e76ac96f04a0e5115c1ed36ed9c10c2da00:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#15 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#14 Twig\Template:display in /home/thesocia/public_html/cache/gantry5/it_oxygen/twig/82/82071c68f813beb0afd4b96850670918dbf3ea778d1224dff7a94bf2061c1330.php:35
#13 __TwigTemplate_29ac5a4c3ef4611262c8e1f9b6cc4e20526a9dac9ac3b4ceb1f115a7f4ead833:doDisplay in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:455
#12 Twig\Template:displayWithErrorHandling in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:422
#11 Twig\Template:display in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Template.php:434
#10 Twig\Template:render in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/TemplateWrapper.php:47
#9 Twig\TemplateWrapper:render in /home/thesocia/public_html/libraries/gantry5/vendor/twig/twig/src/Environment.php:384
#8 Twig\Environment:render in /home/thesocia/public_html/libraries/gantry5/classes/Gantry/Component/Theme/AbstractTheme.php:163
#7 Gantry\Component\Theme\AbstractTheme:render in /home/thesocia/public_html/templates/it_oxygen/index.php:28
#6 require in /home/thesocia/public_html/libraries/src/Document/HtmlDocument.php:668
#5 Joomla\CMS\Document\HtmlDocument:_loadTemplate in /home/thesocia/public_html/libraries/src/Document/HtmlDocument.php:730
#4 Joomla\CMS\Document\HtmlDocument:_fetchTemplate in /home/thesocia/public_html/libraries/src/Document/HtmlDocument.php:545
#3 Joomla\CMS\Document\HtmlDocument:parse in /home/thesocia/public_html/libraries/src/Application/CMSApplication.php:1030
#2 Joomla\CMS\Application\CMSApplication:render in /home/thesocia/public_html/libraries/src/Application/SiteApplication.php:778
#1 Joomla\CMS\Application\SiteApplication:render in /home/thesocia/public_html/libraries/src/Application/CMSApplication.php:202
#0 Joomla\CMS\Application\CMSApplication:execute in /home/thesocia/public_html/index.php:49

Your help will be appreciated.

Regards,

Curt

Ninja

tsdky2016
Hi
First, kindly increase the max execution time value to 300 and memory limits to 512M or 1024
as your site loaded with many extension and php limits are very low at the moment.

I checked the zone and they opening fine http://prntscr.com/rlkyhl
can you tell me any zone id which is showing blank?

tsdky2016

Ninja

I have made the PHP increases as requested.

I have attached images

When the Ad Agency Zone is off in Extensions>>Manage>>Ad Agency Zone I can get to my profile when I log in.

When it is turned on most of the site is blank.

Thank you for your prompt reply.

Regards,

Ninja

tsdky2016
Hi
The extension on frontend does not seems from us, can u give me a login page on which i can check it, also have to reported this issue to extension provider as it seems the extension side issue not working with agency.

tsdky2016

Ninja

I do not understand. Ad Agency is your component. When I turn off Ad Agency Zone my site works. When I turn it on my site doesn't work.

I supplied you with Super User credentials.

Ninja

tsdky2016
Hi
the page you are showing is not agency page, can u give me page URL? without checking i can not give any details. also on frontend there is no login option showing it only asking me a membership form that is giving an error.
Please share the URL to check it on frontend.

tsdky2016

The page I am showing is the working Profile page that works when Ad Agency Zone is off.

To log in please click on the three horizontal bars to the right of the Home menu option.

Once you log in you will need to log into the backend so you can turn on and off Ad Agency Zone.

Thank you.

Ninja

tsdky2016
Hi
I published the zone http://prntscr.com/rllqi9
and i can see the frontend view : http://prntscr.com/rllqkx
any other steps to replicate this issue?

tsdky2016

https://thesocialdomain.com/index.php/my-domain/my-profile

tsdky2016

My apologies.

On the front end you will need to log in as a Free Member, Business Member, Advertiser or Shoppe Owner.

Ninja

tsdky2016
Hi
Please provide a user login on which you have this error, you can submit them in Edit fields first post.

tsdky2016

Done.

Ninja

tsdky2016
Hi
Thanks for correct user login.
I tested the page and found the problem is not from Agency extension, its the template you are using not supporting the agency zone. to check it i changed the template to default Joomla template to see if issue from the extension.
http://prntscr.com/rllvxv it works fine, Kindly contact the template provider on this as there is no issue found with default Joomla template.

tsdky2016

Ninja

Is there anything I can tell them that will help display the zones?

It is based in Gantry 5 which some of your templates use.

Does it have anything to do with T3?

Now I am really curious as to why everything was fine on my thesocialdomain.com/tsdtestsite7 then I used Akeeba to move it to the main folder.

Any ideas?

Ninja

tsdky2016
Hi
It's Gantry a complete different frameowrk. T3 has no issues with agency. I tried to check but your template not showing any error.ay be you have to check with template provider and try different template configuration like turn off compression or dev mode. I am not familiar much with Gantry.

tsdky2016

Thank you for your time and efforts.