goodtognci
Could you share the ftp account also? I will try to investigate further on this.
FTP information has been added.
Please check.
Hi goodtognci
I can't access with that ftp account, could you help to check again?
Status: Connecting to 103.254.209.92:21... Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server Status: Waiting to retry...
I had added your IP address into whitelist.Did you use this IP access FTP?
14.247.208.21
Thanks
Let me check and will get back to you soon.
Any update?
I can't access backend of your site again, could you temporarily disable that block access so I can solve issue for you first?
You can enable it later.
If I disabled the Admintools.I am afraid easy to hack on our site.
Did you use IP 14.247.208.21 login to backend?
It already whitelisted for your checking.
Any problems access to back-end?
I understand, what I meant is that you can disable it for some days so I can solve issue for you, then you can enable it again. My IP is not static so it changed.
When will you check it for me? So I can disable it again for you.
Pls disable it for today + tomorrow.
OK.Please help to check right now.
I still see this popup when accessing admin panel: https://prnt.sc/sgjec6
Sorry,please try again.
Thank you, let me check and will get back to you.
Updated:
It looks like Ajax request is blocked on your site
If you're using Admin Tools, pls try to temporarily disable it or sometime the firewall on your server blocks this request, you can contact your host for help to check also.
Regards
Issues was fixed after added file exclusion in admin tools.
