Haha.. I did contact them and they said.
I'm seeing a 404 not found error for the image you have set for the zsearch background. 'images/advsearch-top.JPG. Are you sure this file exists and has correct permissions?
The full image path being used in the module (causing the 404 error) is:
Asapaustralia.com/index.php/en/images/advsearch-top.JPG
But in reality, the path to the actual image is:
Asapaustralia.com/images/advsearch-top.JPG
If you temporarily disable SEF urls, does it fix the issue? Are you using a 3rd party sef extension or joomla sef? You could try setting the full image path ( asapaustralia.com/images/advsearch-top.JPG ) in the module field to see if that fixes the problem.
That was the reply I got from the providor
However that still does not address the primary issue of the strange URL : http://asapaustralia.com/index.php/en/
It should be: http://asapaustralia.com/
It seems the /index.php/en is the issue
Thanks
Neil Bishop