21 days later

saguaros

Dear Support

In order to give you a backup of the webiste of our client we need to sign between our company and your a non disclosure agreement.

In order to prepare it, I need to have information of your company (Name, Address, Id) and the name of the personn in charge who will sign.

Can you send me the information privately on my email address : sylvie.maillard@dynamicmarketing.eu

Thanks for your feedback

Sylvie Maillard
CEO

      7 days later

      Hi v-mokin

      You can create a new topic and share the login info of your site there so I can help.

      Regards

          Dear saguaros

          I need to prepare an official document DNA that a person in charge in your company is going to sign

          Can you send to me the official information about your company and the name of the person who is going to sign this agreement, so I will be allowed by my client to send the information that you have requested

Can you send me the information privately on my email address : sylvie.maillard@dynamicmarketing.eu

Thanks for your feedback

              Hi supportatdynamicmarketing

              I will try to check directly from your site, here is my IP: 171.224.178.195 you can make an exception for it (it's best if you can whitelist IPs from Vietnam because my IP is not static so it may change)

              And share the ftp account.

              Regards

                9 months later

                Dear Support,

                We are still facing on our production website the problem.
                If you try to access an article from this list
                https://www.groupechronos.org/component/com_jamegafilter/Itemid,375/autopage,1/direction,sb-horizontal/fullpage,1/id,8/itempercol,3/itemperrow,6/jalayout,rn-filtres/scrolltop,0/sticky,0/view,default/#sort=published_date&sortdir=desc

                You will be redirected to the home page.

                Our client agreed that you have access to their production website to analyse what is the problem coming from your module. Let me know what you need for this. I guess that I have to create an account for you and authorize your IP adress ?

                Thanks for your help
                Sylvie

                Hi Sylvie,

                My IP is: 171.241.113.168 but it's not static address.

                Could you add exception for IP from Vietnam? I'm based in here.

                  saguaros
                  Thanks for your answer - i am asking the IT support to authorize your IP - will you need something else (as Ftp access) so I can ask in the same time
                  Sylvie

                    Thanks Sylvie! You can share a super admin account and I can check the issue.

                    The request is sent - I hope that your IP will be authorized tomorrow morning (French time)
                    Can you give to me your email address so I can create an account for your support team on the backoffice of the website of our client
                    Thanks for your feedback
                    Sylvie

                    Hi Sylvie,

                    I can't access backend of your site with provided info, could you help to check again?

                    My email is: hiennm@joomsolutions.com and I'm based in Vietnam

                    Regards

                    Thanks

                    Your ip has been granted (171.241.113.168)
                    please confirm it is still OK (we cannot open to all vietnam IP)

                    Zanko our developer is going to create an access for you on the backoffice
                    PLEASE take care this is the production website - if you have to test something which can break the site before warm us so we can make a new backup

                    Sylvie

                    Hi Sylvie,

                    I can access backend of your site now, the problem comes from sh404SEF component. I changed the configuration for JA Megafilter and it's working now.

                    Kindly check.

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