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Hi Sylvie,

My IP is: 171.241.113.168 but it's not static address.

Could you add exception for IP from Vietnam? I'm based in here.

    saguaros
    Thanks for your answer - i am asking the IT support to authorize your IP - will you need something else (as Ftp access) so I can ask in the same time
    Sylvie

    Thanks Sylvie! You can share a super admin account and I can check the issue.

    The request is sent - I hope that your IP will be authorized tomorrow morning (French time)
    Can you give to me your email address so I can create an account for your support team on the backoffice of the website of our client
    Thanks for your feedback
    Sylvie

    Hi Sylvie,

    I can't access backend of your site with provided info, could you help to check again?

    My email is: hiennm@joomsolutions.com and I'm based in Vietnam

    Regards

    Thanks

    Your ip has been granted (171.241.113.168)
    please confirm it is still OK (we cannot open to all vietnam IP)

    Zanko our developer is going to create an access for you on the backoffice
    PLEASE take care this is the production website - if you have to test something which can break the site before warm us so we can make a new backup

    Sylvie

    Hi Sylvie,

    I can access backend of your site now, the problem comes from sh404SEF component. I changed the configuration for JA Megafilter and it's working now.

    Kindly check.

    Hello,

    Thanks for your answer.

    I checked the website and it seems NOT to be working. For example this url: https://www.groupechronos.org/component/com_jamegafilter/Itemid,362/autopage,1/default_result_view,grid/direction,sb-horizontal/fullpage,1/id,1/itempercol,3/itemperrow,6/jalayout,rn-filtres/scrolltop,0/show_more,0/sticky,0/view,default/#sort=published_date&sortdir=desc&attr.ct19.value=9&page=1

    You can see that the links to all articles lead to homepage.

    In the preprod environment (where the filters work fine), the settings are the same as for the other components:

    Best Regards

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