Hi Sylvie,
My IP is: 171.241.113.168 but it's not static address.
Could you add exception for IP from Vietnam? I'm based in here.
Hi Sylvie,
My IP is: 171.241.113.168 but it's not static address.
Could you add exception for IP from Vietnam? I'm based in here.
saguaros
Thanks for your answer - i am asking the IT support to authorize your IP - will you need something else (as Ftp access) so I can ask in the same time
Sylvie
Thanks Sylvie! You can share a super admin account and I can check the issue.
The request is sent - I hope that your IP will be authorized tomorrow morning (French time)
Can you give to me your email address so I can create an account for your support team on the backoffice of the website of our client
Thanks for your feedback
Sylvie
Hi Sylvie,
I can't access backend of your site with provided info, could you help to check again?
My email is: hiennm@joomsolutions.com and I'm based in Vietnam
Regards
Thanks
Your ip has been granted (171.241.113.168)
please confirm it is still OK (we cannot open to all vietnam IP)
Zanko our developer is going to create an access for you on the backoffice
PLEASE take care this is the production website - if you have to test something which can break the site before warm us so we can make a new backup
Sylvie
Hello,
Here are the credentials for your account:
[Removed by Mods]
Best Regards,
Zanko
The password was formatted in a wrong way. This is the correct one:
qs'He.Q7Ch~^@rxG
Hello
Can you confirm that the credentials Zanko send to you are working fine ?
Merci
Sylvie
Hi Sylvie,
I can access backend of your site now, the problem comes from sh404SEF component. I changed the configuration for JA Megafilter and it's working now.
Kindly check.
Hello,
Thanks for your answer.
I checked the website and it seems NOT to be working. For example this url: https://www.groupechronos.org/component/com_jamegafilter/Itemid,362/autopage,1/default_result_view,grid/direction,sb-horizontal/fullpage,1/id,1/itempercol,3/itemperrow,6/jalayout,rn-filtres/scrolltop,0/show_more,0/sticky,0/view,default/#sort=published_date&sortdir=desc&attr.ct19.value=9&page=1
You can see that the links to all articles lead to homepage.
In the preprod environment (where the filters work fine), the settings are the same as for the other components:
Best Regards
I'm not sure where I can see that URL, when I access the PUBLICATIONS page: https://www.groupechronos.org/expertise/publications-etudes-tribunes-entretiens#sort=published_date&sortdir=desc
The problem comes from your custom layout:
If you switch to 'default' layout, you will see that it works.
Kindly check your custom layout code.