403 Forbidden

cesarpescuma

Hi everyone, I have Joomla 3.9.18 running on Ubuntu 16.04. I've purchased the JA Amazon S3 extension, and I'm getting the error below while I click on "Import Bucket List":

"Error executing "GetBucketLocation" on "http://s3.amazonaws.com/xxxxx-xxxxxx-xxxx?location"; AWS HTTP error: Client error: GET http://s3.amazonaws.com/xxxx-xxxxx-xxxx?location resulted in a 403 Forbidden response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>71527A (truncated...) AccessDenied (client): Access Denied - <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>71527AFDA3D7FBB7</RequestId><HostId>INuMsSw5h1bkKdmpTE7prpzQFPei5etr+nhV0It6P9+T56EpCnrjX6wmxRfmExF//SLZgKrmqQA=</HostId></Error>"
What could be the reason for this?

Moreover, I'm getting the following message, written in blue on top of the Joomla screen:
"Action required before some functions are available
- Update Bucket information from Amazon S3 to component database"

How to perform this action?

saguaros

Hi cesarpescuma

You can edit Fields in your first post: https://prnt.sc/sxmcxh

and share the credentials of your site eg: URL, Admin account so I can take a look and check for you.

cesarpescuma

saguaros my Joomla environment is not public or published in the internet, so you won't be access it.
Is there a way we can book an online session so we can look into it?

Thanks

saguaros

cesarpescuma

If possible, pls put your site online so I can have a closer look and help you out.