More info on Premium Ticket Support addon for Developers

tom_laan84

I was wondering what exactly are the specs on the developer premium support option i see in my profile.

It says get faster and dedicated support.

What does faster mean?
What does dedicated mean?

Would like to know what the SLA terms are with this add-on so i can evaluate if it's something worth buying.

Kind regards,

Tom

ja-developer

tom_laan84 Hi
We have 2 official channels for support : the forum & the ticket system.

The standard users can receive tech support via the forum only. If they want to use the ticket system for more private exchange and faster response time then they will need to purchase the addon Premium Ticket Support.

Meanwhile Developer / Ultimate Developer users already have access to the ticket system by default so you don't need to purchase the addon.

tom_laan84

then why does it say weekend support? and the ticket system says weekdays so it implies it has some advantages over the standard ticket support. But that is not the case?

In the ticket support system it says weekdays 24 hours.

If figured maybe with the premium it would be different. But as per your comment it seems it's just some inconsistent information.

ja-developer

tom_laan84 Hi
As Ultimate Developer your tickets are already high in our priority list. As for weekends support, we do work on support even during weekends however it is limited to urgent issues only.
Support response time varies depends on the specific questions. We hope you can be understanding of this.

tom_laan84

ja-developer Ok thanks for clearing this up for me 🙂 Have a great day!