Chat error, not working

dark-side

Hello, I have installed on my site the new version 4.7.7 and when updating the version I have detected an error.

Chat does not work, messages can only be sent from the small window and not on the big chat screen.

As a temporary solution I have uninstalled the new version and have reinstalled the previous one, 4.7.6 and everything works correctly.

Can you give me a solution to my problem? Is it a bad configuration on my site or is it general when updating JomSocial?

PS: If you access the site and update to version 4.7.7, you can try sending messages to the user: Jhon Fisher that profile belongs to me and there is no problem testing it.

I await your response and send you a greeting

Ninja

dark-side
Hi
The current site is live site, can you share a test site login on which upgrade can be tested or having latest version installed?

dark-side

Ninja Hello pankj, I was connected with the profile that I provided. I have already logged out and then I will update my site to the new version 4.4.7

After 5 minutes of reading my answer you can access and make the necessary checks.
I await your response, thanks.

Ninja

dark-side
Hi
Kindly clear browser cache and check again http://prntscr.com/teg55t
i can see the chatbar on your site and Inbox http://prntscr.com/teg6pk

dark-side

Ninja I have already cleared the cache several times and it doesn't solve the problem. I am going to do it again but please try to write from the chat screen to the user Jhon Fisher, I am connected now. You can try the chat with me.

Ninja

dark-side
Hi
I got this issue, give me sometime , i am checking it directly with development team to fix it as soon as possible.

dark-side

Ninja Ok pankj take the necessary time, before I must ask you something. I don't know your work schedule. If it is not possible to correct the error today, before the end of your workday, reinstall the previous version. 4.4.6

If the current version is maintained, users will not be able to use chat on the big screen. And as you can see, the small window when typing more than 30 characters the text area decreases, is another error. It is very annoying and complicates the use of that chat.

Ninja

dark-side
Hi
If you can wait till today it will be fixed, otherwise you can use the same older version and i will update you here once its fixed, its on priority to fix.

dark-side

Ninja Thank you very much pankj. I must go to rest, it is too late here and I need to sleep. I hope to see the results tomorrow if possible.

Happy day and enjoy it. A greeting ..

Ninja

dark-side
Hi
The issue has been fixed, kindly re download the package and install it on your site.

Regards

dark-side

Ninja Hello pankaj, good morning to you. Thank you very much for your great work. I will take the test and I will inform you shortly.

dark-side

I have installed the new version 4.4.7 and cleared my browser cache in the last 24 hours and now it works.

In principle it has allowed me to send three messages to the same chat and it gave me an error, but it has already been solved.

Thank you very much for your great work. You can now close the ticket and mark it as resolved.

Happy pankj day and enjoy it