Pankj again, I don't know what happens? Sending images by chat does work. Even if text is added when sending the image it works, but the text alone cannot be sent. Can you review it?
Chat error, not working Re: Not solved
Remember: You can perform the tests of sending messages to the user Jhon Fisher
dark-side
Hi
Please re check, i have no issue to send the message : http://prntscr.com/tf4nk1
Ninja Hello pankj, I have tried to send messages from my mobile phone and it works correctly. I sent messages to 4 people.
The error occurs on my computer and the other users of my site. Since I have tried to send messages to the previous chat and it does not work.
My default browser is Windows and it doesn't work. I have tried using Microsoft Edge browser and it doesn't work.
Ninja I have tried it after reading your message if, and it does not work, I have users who do not access this problem and if they do access, they close their sessions because they do not have the chat service.
dark-side
Hi
tested again http://prntscr.com/tf9cv8
No issue http://prntscr.com/tf9d59
kindly check in Incognito or any other PC, no issue found on your site.
Ninja pankj with the incognito browser if the chat works. I do not understand what happens? Can you give me an explanation and solution to my problem?
I am going to uninstall version 4.4.7 and install the previous 4.4.6 that version does not give an error. Please understand that I can't function on my site with that problem in chat.
The user does not access my site or leaves it if the chat does not work.
The best option is to provide you with another testing site of my property and the access data above the ticket in "Details" and carry out the testing on that site.
I wait for a solution to my problem and your news.
Greetings pankj.
Ninja Pankj, I already did the incognito test, and the chat works well.
The question is. If it is a cache problem in my browser, why does this same error happen to other users of my site?
Can it be a conflict with a plugins? This option is not logical, the previous version works correctly and the new version does not work.
I haven't modified anything for months except for changing colors with Socialize template to dark mode.
Ninja Hello, pankj. I have done several tests. I have changed the socialize template for the protostar and it doesn't work.
This action I have performed on two of my sites created with JomSocial and the results are the same, error in all tests.
It is not a mistake that only happens to me, it happens to all the users of my site. Can it be a template theme? Is there an explanation of why chat allows sending images and not text? Do I have to disable chat from the small window?
That chat is not activated on your test site. Please do not refer me to your test site if it is different from my site.
This topic is very serious already, two test sites and both failed, and I have deleted my cache more than 30 times. Do I also have to ask all users of my site to clear their cache?
I see the forum and there are errors in the buttons with the new update.
My site does not give error in other buttons as some people do here. Am I the exception? or on my site the error is just the submit button? If it helps, I will tell you that the chat does not work. If I send a message from a user's profile, it sends it correctly. Now I go to chat and it doesn't work. To open the chat I send an image and it works.
If I leave the chat and go to the home page, if a user sends me a new message and I return to that chat it no longer works. I do not understand what happens.
dark-side I see the forum and there are errors in the buttons with the new update.
The there is one issue reported by users and we tested it working fine, that is not related to your issue and also not bug in the latest package, you can read that thread completely for get more details for that topic.
About your test site, I download latest version again as the fix is added , so you need to download a new package.
i am attaching a screencast here
https://drive.google.com/file/d/19g2wmvR5eFgz1J8ORveqbKq1osmD3Hg8/view
you must use latest download version not the same that you downloaded in past, in screencast you can see the messages are working its not bug.
hope its clear now.
Ninja Now everything is much clearer, To my surprise I see that the new version 4.7.7 is dated July 8. In my case I have this problem days before.
It works from a pc or computer but not on mobile phones. I will talk to users later today and test. Once I have the results I inform you. Greetings and happy day